Hub Delivery Regional Manager, Hub Delivery
Hub Delivery Regional Manager, Hub Delivery
Posted on :
13-07-2025
Employer Active
1 Vacancy
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Job Description
At Amazon we are working to be the most customer-centric company on earth and we are striving to provide best-in-class delivery services. Our goal is to ensure that all customers no matter where they live can get their orders as quickly accurately and cost effectively as possible.
Our last-mile team is looking for a dynamic autonomous and well-organized Regional Account Manager for Hub Delivery program who will be responsible for managing a pool of Account Managers that also manage local stores as well as the relationship with several other stakeholders (as DS Ops CO SnOP etc). This is an opportunity to be part of a new and quickly growing environment that is focused on improving the delivery experience for our customers.
Key job responsibilities
Build relationship with Hub Delivery store owners and cultivate trust among community leaders.
Provide lifecycle management and operational support for on-boarded Stores.
Support your team in daily management of operations including monitoring performance leading meetings assigning job duties and dealing with ambiguity.
Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
Finds practical and simple solutions to complex problems without sacrificing quality or core functionality (i.e. contingency plans for late trucks volume).
Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences.
Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
Continuously utilize software and hardware tools to ensure normal day to day operations.
Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.
Communicate daily metrics and manage escalations.
Work closely with Operations and CO team ensuring regular communications.
***
Willingness to travel to visit Hub Delivery Stores / Delivery Stations (regional level). (Frequency will vary)
You are willing to work in non-traditional shift pattern which may include weekends (During Peak periods).
A degree
Relevant experience in logistics
Relevant experience in analyzing data to measure/optimize performance with a high bar for accuracy and detail.
Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Advanced proficiency in written and verbal Spanish and English
Strong experience of communicating with a wide range of stakeholders including your peers cross-functional teams and leadership
Strong experience in meeting deadlines managing multiple priorities and working independently in an ambiguous and fast-paced environment.
Relevant experience in connecting with partners and building relationships
Strong team management
Strong experience handling hubs
Experience in last mile operations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our last-mile team is looking for a dynamic autonomous and well-organized Regional Account Manager for Hub Delivery program who will be responsible for managing a pool of Account Managers that also manage local stores as well as the relationship with several other stakeholders (as DS Ops CO SnOP etc). This is an opportunity to be part of a new and quickly growing environment that is focused on improving the delivery experience for our customers.
Key job responsibilities
Build relationship with Hub Delivery store owners and cultivate trust among community leaders.
Provide lifecycle management and operational support for on-boarded Stores.
Support your team in daily management of operations including monitoring performance leading meetings assigning job duties and dealing with ambiguity.
Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
Finds practical and simple solutions to complex problems without sacrificing quality or core functionality (i.e. contingency plans for late trucks volume).
Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences.
Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
Continuously utilize software and hardware tools to ensure normal day to day operations.
Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.
Communicate daily metrics and manage escalations.
Work closely with Operations and CO team ensuring regular communications.
***
Willingness to travel to visit Hub Delivery Stores / Delivery Stations (regional level). (Frequency will vary)
You are willing to work in non-traditional shift pattern which may include weekends (During Peak periods).
A degree
Relevant experience in logistics
Relevant experience in analyzing data to measure/optimize performance with a high bar for accuracy and detail.
Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Advanced proficiency in written and verbal Spanish and English
Strong experience of communicating with a wide range of stakeholders including your peers cross-functional teams and leadership
Strong experience in meeting deadlines managing multiple priorities and working independently in an ambiguous and fast-paced environment.
Relevant experience in connecting with partners and building relationships
Strong team management
Strong experience handling hubs
Experience in last mile operations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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