IT Service Desk Manager
IT Service Desk Manager
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Job Alert
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$ 80000 - 90000
1 Vacancy
Job Description
NOW HIRING: IT Service Desk Manager
Location: San Antonio Texas (Onsite MondayFriday)
Industry: Healthcare
Salary: $80000$90000 annually
Apply now by emailing:
About the Role
Were looking for a proactive and hands-on IT Service Desk Manager to lead a team of three support specialists in delivering exceptional IT services in a fast-paced healthcare environment. This role blends leadership technical acumen and deep understanding of IT Service Management (ITSM) practices to enhance service delivery improve performance and drive operational excellence.
Key Responsibilities
Lead day-to-day operations of the IT Service Desk mentoring and managing a team of three technicians
Apply ITSM principles to effectively handle incidents service requests changes and problems
Monitor and report on SLAs and KPIs to ensure high service standards
Conduct regular team performance reviews coaching sessions and development planning
Serve as the senior escalation point for complex IT issues ensuring swift and effective resolution
Collaborate with clinical and IT teams to align service delivery with organizational goals
Analyze support trends and recommend improvements in systems processes or training
Maintain up-to-date SOPs support documentation and onboarding materials
Ensure compliance with healthcare IT regulations and standards
Qualifications
Required:
3 years of IT support experience including at least 1 year in a leadership role
Proven ability to manage SLAs and drive team performance
Strong working knowledge of ITSM tools (e.g. ServiceNow Zendesk)
Broad technical troubleshooting skills (hardware software networking)
Excellent communication skills and a customer-focused mindset
Experience working in or with compliance-sensitive environments
Preferred:
Background in healthcare or other regulated industries
Certifications such as ITIL CompTIA A / Network or Microsoft 365 Fundamentals
Interested
Email your resume to with the subject line: IT Service Desk Manager Application
Required Experience:
Manager
Employment Type
Full-Time
