Technical Support Specialist
Technical Support Specialist
Posted on :
13-07-2025
Employer Active
1 Vacancy
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Job Description
Main Responsibilities:
- Lead IT technical support efforts for company employees addressing advanced hardware software and network issues promptly and efficiently.
- Resolve maintenance work issues and manage tasks with a focus on quality and efficiency ensuring minimal disruption to operations.
- Install maintain and upgrade office equipment including computers printers and other peripherals to keep systems running smoothly.
- Create manage and monitor system access permissions (using Ticket system) including granting and revoking access as necessary to maintain system security and compliance.
- Troubleshoot complex technical issues related to computers software network connections and other IT systems implementing effective solutions.
- Monitor and maintain IT infrastructure to ensure its stability security and optimal performance identifying and mitigating potential issues before they escalate.
- Collaborate with IT service providers in Sweden to resolve technical challenges ensure alignment with organizational IT standards and practices and enhance overall service quality.
- Document and report on IT support performance metrics contributing to process improvements and informed decision-making.
Candidate Requirements:
- 3 years of experience in a technical support role with at least 1-2 years in a mentoring position ideally in the logistics industry.
- Strong understanding of Microsoft products understanding of networking principles (TCP/IP DNS DHCP).
- Experience with various IT hardware and software. Proficiency with support tools such as Jira Confluence and API tools like Postman and SoapUI.
- Ability to manage multiple tasks and thrive in a dynamic fast-paced work environment.
- Strong problem-solving and communication skills.
- Strong analytical skills and the ability to resolve complex technical issues independently.
- Excellent written and verbal communication skills in English and good Latvian language skills (Swedish language knowledge will be considered an advantage).
- A higher education degree in IT or a related field.
We Offer:
- Salary 1900 - 2400 EUR/gross (depending on experience and expertise)
- Friendly and supportive work environment.
- Health insurance after 3 months of employment.
- Compensation for gym swimming pool or physiotherapy visits.
- Flexible working hours.
- Paid training (business trips to Sweden);
- Great office location in the center of Riga.
- Fruit days in the office.
- Company team-building events.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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