Member Advisor

About the Job

Atlas is the concierge and credit card that unlocks coveted access and enables seamless spending. Our cardmembers are discerning busy individuals who rely on Atlas to deliver convenience across their lifestyle while ensuring their spending power is both reliable and just 12 months weve scaled to over $Xin spending volume growing double digits monthlyorganically with no paid marketing.

We are backed by world-class investors and have multiple years of runway. Our team brings experience from building and launching iconic products and companies such as Apple Robinhood and DoorDash.

We are looking for a highly motivated and detail-oriented individual to join our team as a Member Advisor in the European Market. You will be the face of Atlas making membership benefits come to life for our invite-only membersdiscerning individuals who require a high-touch personalized experience.

How You Will Contribute

• Serve as the primary point of contact for our members throughout their Atlas journey by managing concierge requests and answering questions related to benefits rewards billing and their card and mobile app.

• Deliver exceptional service via text email and phone calls

• Be the members fearless advocate unblocking any internal or external threats to delivering an unparalleled member experience.

• Deeply understand the Atlas product and our members needs proactively identifying opportunities to enhance the member experience while collaborating with cross-functional teams including operations design and engineering to ensure seamless delivery.

• Use multiple tools to manage member accounts and communicate effectively across all customer channels.

Qualifications

• 3 years of client services/relations experience in high-touch financial services luxury retail dining travel hospitality or concierge services working with high-value clients to provide remarkable experiences.

• Access to a private workspace that provides a quiet undistracted environment with reliable internet for video and phone calls.

• Excellent communicator with adaptive listening skills capable of tailoring messages to the audience.

• Strong problem-solver excelling at developing creative solutions to complex challenges to unlock the impossible for our members.

• Ability to properly prioritize against competing needs.

• Willingness to work non-traditional hours. (This role will require working evenings and weekends.)

Bonus

• Familiarity with Zendesk or other SaaS communication platforms.

• Experience leading customer-facing video calls via Zoom or Google Meet.

Disposition

• Passionate about delivering exceptional customer service and building lasting relationships with members.

• Thrives working independently in a fast-paced dynamic environment with ambiguity.

• Excited about reimagining the card membership experience and engaging with a community of ambitious members and co-workers.

• Self-motivated and ambitious.

• Enjoys the challenge of making the impossible happen.

• Deeply empathetic with the ability to connect with others understand their needs and implement their feedback.

• Energetic flexible confident and collaborative attitude.

Benefits

• Opportunity to be an integral part of a brand creating a new standard for financial services and lifestyle membershipjoining the ground floor of a fast-growing category-defining company.

• Competitive salary stock options and 401(k).

Required Experience:

Unclear Seniority