Sr. Customer Solutions Manager, ISV - France
Sr. Customer Solutions Manager, ISV - France
Posted on :
13-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-07-2025
Job Description
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In this role you will be a critical partner to our AWS customers leveraging your delivery experience with large-scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership driving collaboration among the core account groups (Sales Support Solutions Architecture and Professional Services) product and engineering teams and customer teams while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events are a few items owned by the CSM that are critical to the success of our customers cloud journey.
At AWS you are encouraged to think big invent and take ownership of customer challenges. You will not only bring the best of Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong background in delivery and change management be detail-oriented possess excellent problem-solving abilities and be exemplary communicators at both the executive and project team levels. You will be a peer leader can gain stakeholder buy-in negotiate and lead teams. Your enterprise experience and operational excellence will inform the teams decisions provide valuable insights and help drive secure and robust solutions.
You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.
Do you look around corners for ways to engage and service customers Are you passionate about using technology to solve business problems that have a big customer impact
Come and build the future with us.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About the team
AWS for Software and Technology is dedicated to helping software companies (Independent Software Vendors ISV) harness the full potential of cloud computing giving them the freedom to modernize grow and scale their businesses. Through our comprehensive cloud platform and dedicated programs we empower software companies to build better applications faster reach new markets and drive profitable growth while maintaining the highest standards of security.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
-Experience leading complex large-scale IT/digital/business transformation or migration programs
-Experience in a senior customer-facing role
-Excellent written and verbal communication skills including a demonstrated ability to effectively deliver information to the C-suite/VP level
-Bachelors degree in science technology engineering math or equivalent experience
-Strong organizational and troubleshooting skills with attention to detail
-Local language (French) and English fluency required
-Direct experience implementing AWS/cloud services
-Robust understanding of key technology and market trends
-Deep knowledge of software development/engineering life-cycle from conception to delivery
-PMP and/or SCRUM/Agile SAFe certified
Amazon est un employeur engag pour lgalit des chances. Nous sommes convaincus quune main doeuvre diversife est essentielle notre russite. Nous prenons nos dcisions de recrutement en fonction de votre exprience et de vos comptences. Nous apprcions votre envie de dcouvrir dinventer de simplifier et de construire. La protection de votre vie prive et la scurit de vos donnes constituent depuis longtemps une priorit absolue pour Amazon. Veuillez consulter notre Politique de Confidentialit pour en savoir plus sur la faon dont nous collectons utilisons et traitons les donnes personnelles de nos candidats.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role you will be a critical partner to our AWS customers leveraging your delivery experience with large-scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership driving collaboration among the core account groups (Sales Support Solutions Architecture and Professional Services) product and engineering teams and customer teams while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events are a few items owned by the CSM that are critical to the success of our customers cloud journey.
At AWS you are encouraged to think big invent and take ownership of customer challenges. You will not only bring the best of Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong background in delivery and change management be detail-oriented possess excellent problem-solving abilities and be exemplary communicators at both the executive and project team levels. You will be a peer leader can gain stakeholder buy-in negotiate and lead teams. Your enterprise experience and operational excellence will inform the teams decisions provide valuable insights and help drive secure and robust solutions.
You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.
Do you look around corners for ways to engage and service customers Are you passionate about using technology to solve business problems that have a big customer impact
Come and build the future with us.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About the team
AWS for Software and Technology is dedicated to helping software companies (Independent Software Vendors ISV) harness the full potential of cloud computing giving them the freedom to modernize grow and scale their businesses. Through our comprehensive cloud platform and dedicated programs we empower software companies to build better applications faster reach new markets and drive profitable growth while maintaining the highest standards of security.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
-Experience leading complex large-scale IT/digital/business transformation or migration programs
-Experience in a senior customer-facing role
-Excellent written and verbal communication skills including a demonstrated ability to effectively deliver information to the C-suite/VP level
-Bachelors degree in science technology engineering math or equivalent experience
-Strong organizational and troubleshooting skills with attention to detail
-Local language (French) and English fluency required
-Direct experience implementing AWS/cloud services
-Robust understanding of key technology and market trends
-Deep knowledge of software development/engineering life-cycle from conception to delivery
-PMP and/or SCRUM/Agile SAFe certified
Amazon est un employeur engag pour lgalit des chances. Nous sommes convaincus quune main doeuvre diversife est essentielle notre russite. Nous prenons nos dcisions de recrutement en fonction de votre exprience et de vos comptences. Nous apprcions votre envie de dcouvrir dinventer de simplifier et de construire. La protection de votre vie prive et la scurit de vos donnes constituent depuis longtemps une priorit absolue pour Amazon. Veuillez consulter notre Politique de Confidentialit pour en savoir plus sur la faon dont nous collectons utilisons et traitons les donnes personnelles de nos candidats.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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