RGestionnaire de Cas, Bilingue - Bilingual Caseworker
RGestionnaire de Cas, Bilingue - Bilingual Caseworker
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
PRINCIPALES FONCTIONS ET RESPONSABILITS:
La gestion des projets et/ou des cas assigns.
Ladhsion aux processus gnraux de lentreprise.
Lassistance tlphonique
La mise en uvre de programmes de centres dappels y compris de fourninr aux patients aux organismes professionnels et de financement de la sant un soutien tlphonique. Les lignes daide actuelles portent sur:
Les questions de financement et daccs y compris les programmes daccs privs publics et particuliers;
programmes de conformit
administrer et adhrer des protocoles de gestion des cas y compris la surveillance clinique la collecte de donnes le suivicontinudu patient la conformit la surveillance de larrt ou de labandon de traitement le rapport des vnements indsirables et la liaison avec les fournisseurs de soins de sant primaires;
la mise en uvre dinitiatives de recherche de march relatives la pharmaceutique et la biotechnologie avec des mdecins des patients des pharmaciens ou dautres professionnels de la sant paramdicaux;
tous les programmes destins aux patients sappuient sur des mthodes de traitement des dossiers et comprennent une quantit importante dappels sortants.
Documenter chaque activit dans la base de donnes spcifique du programme.
Participer et assister la formation continue de perfectionnement et aux cours de formation spcialise pour des produits ou des programmes spcifiques tels que jugs appropris par le gestionnaire.
Fournir des commentaires concernant les protocoles actuels la base de donnes les processus et les relations inter-dpartementales.
Communication claire au gestionnaire pod et collguesforms aux programmes concernant la gestion de cas pendant les absences prvues.
Avec les gestionnaires participer au processus de formation de nouveaux gestionnaires de cas y compris mais non limit lobservation et la surveillance des appels.
Responsable de signaler tous les vnements indsirables aux dpartements concerns.
Le/lagestionnaire de cas sera galement affect(e) dautres fonctions et tches au besoin de temps autre.
PRIMARY DUTIES AND RESPONSIBILITIES:
The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
Implementing call-centre programs including the provision of patient healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
funding and access issues including private public and special access programs;
compliance programs
Administer and adhere to case-management protocols including clinical monitoring data collection on-going patient follow-up compliance therapy disruption/discontinuation monitoring adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians patients pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols database processes and inter-departmental relationships.
Clear communication to manager pod and program trained colleagues regarding the management of cases during foreseen absences.
With the managers participate in the training process of new caseworkers including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments.
The Caseworker will also be assigned other duties and tasks as required from time to time.
EXPRIENCE ET NIVEAU DDUCATION REQUIS:
Formation gnrale requise dans des domaines tels que ladministration des affaires la comptabilit les ventes le marketing les sciences informatiques ou des vocations similaires gnralement obtenue via lachvement dun programme de diplme dassoci de deux ans ou une combinaison quivalente dexprience et dducation.
Un minimum dun (1) an dexprience en service la clientle
Capacit effectuer plusieurs tches
Attention aux dtails
Excellentes aptitudes de rsolution de problmes
Exprience dans le domaine mdical et pharmaceutique est un atout.
Connaissance pratique de Word Excel et Outlook
Bilingue (franais/anglais) est requis
Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients des patients ou des pairs unilingues anglophones dquipes interfonctionnelles.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a two-year associates degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) is required
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word Excel and Outlook
The successful candidate may have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.
MINIMUM SKILLS KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word Excel PowerPoint and other Office Programs.
MINIMUM SKILLS KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word Excel PowerPoint and other Office Programs
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What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.
Full time.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.
Salary Range*
Affiliated Companies:
Employment Type
Full-Time
