Referral Response Coordinator
Referral Response Coordinator
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Job Description
Department Overview
This position is based out of Portland Oregon. The Referral Response Coordinator (RRC) utilizes healthcare knowledge expertise independent industry specific judgement and medical protocols to support all aspects of the organ donation referral process in the Donor Service Area (DSA) hospitals in Oregon southern Washington and southwest Idaho.
This position will provide referral call coverage and on-site response to area hospitals to conduct medical evaluation on all potential organ donors and develop a plan with the healthcare team to maintain the option of donation. The RRC also acts as an integral support role to the other clinical roles at Cascade Life Alliance (CLA). The duties of this position are in support of CLAs mission and goals.
Function/Duties of Position
Referral Response
- Collects pre-screening information on all incoming donor-related calls documenting information according to CLAs policies and procedures.
- Evaluates incoming organ referrals for initial donor eligibility and communicates accurate referral information with the Administrator on Call (AOC).
- Monitors current organ referrals to determine and evaluate changes in plan of care utilizing EMR review and communication with the hospital care team.
- Performs initial and subsequent onsite huddles on local referrals.
- Collaborates with the healthcare team to maintain the option of donation for the family.
- Updates relevant internal and external stakeholders on status of active referrals and donor cases.
- Provides real-time education to hospital staff about the donation process.
- Collaborates with the Hospital Development department to ensure customer service needs are met for donor hospital partners.
Team Support
- Assists onsite Organ Donation Coordinator with various case functions such as chart completion allocation calls and other logistical tasks as needed.
- Maintains ability to perform case starts in certain circumstances (this includes serology testing standing orders basic donor management and chart completion).
- Collaborates with the DFA team to facilitate authorization or disclosure with the legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor.
- Activates staff for relief as appropriate
- Coordinates logistics when necessary on active organ referrals and donor cases.
- Peer reviews charts assists with cultures or any other Quality Assurance chart completion tasks as needed.
Performs other duties as assigned by the AOC and CLA leadership.
Required Qualifications
- Associates of Science Degree with healthcare related focus or equivalent experience.
- 2-years recent relevant clinical or educational experience.
- Must have a valid drivers license and access to a vehicle.
Job Related Knowledge Skills and Abilities (Competencies):
- Extensive clinical healthcare knowledge base with the ability to quickly and independently exercise sound clinical judgement in an often stressful environment.
- Excellent communication skills flexible highly motivated a good team member with a positive attitude.
- Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including but not limited to governmental officials students healthcare staff and the public.
Preferred Qualifications
- Bachelors of Science Degree with healthcare related focus or equivalent experience
- Recent donation related experience.
Additional Details
The referral response coordinator triages all incoming patient referrals conducts onsite huddles in partner hospital ICUs as appropriate remotely assists onsite Organ Donation Coordinators. The RRC works for 12-24 hour period and may travel via commercial aircraft and vehicle.
Marketing and education responsibilities include: Provide education to hospital staff for the purpose of increasing organ donation.
All are welcome
Required Experience:
IC
Employment Type
Full-Time
