Clinical Admissions Assistant Afterhours
Clinical Admissions Assistant Afterhours
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Job Description
Position Function:
Position Function
The Afterhours Clinical Admissions Assistant position is the face and first line of communication with Clients and Referring veterinarians both in-person and by telephone. The clinical admissions assistant coordinates patient referrals schedules appointments manages hospital communications completes patient admissions and provides excellent client services to the over 10000 patients seen by the Animal Health Center each year. The responsibilities also include monitoring the security of the building and facilitating resolution of any issues or emergency needs within the physical facility.
Salary Grade:11
Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC these positions are Unclassified and salary ranges are determined by the hiring department.
Essential Duties and Responsibilities:
1. Greets clients and coordinate patient intake upon arrival. Must be able to readily identify critical patients notify appropriate personnel (doctors staff Year 3 and Year 4 DVM students and/or Senior Technology students) immediately and assist with the handling of the associated clients. Monitor waiting area and alert services when clients have been waiting for more than 15 minutes.
2. Professionally answers incoming telephone calls from referring veterinarians and be able to understand and use medical terminology in such a way as to determine if the referral request should be handled as an emergency or as a general referral case. Schedule an appointment based on the case specifics or message the appropriate personnel for further discussion and consult with referring veterinarian. Assists referring veterinarians in scheduling client appointments to ensure a seamless delivery of excellent customer service from point of admission to discharge.
3. Answers all calls for the College in a timely fashion using proper phone etiquette and speaking in a professional manner. Handle 30-50 phone calls as the Emergency Operator each night make the determination if the client/patient needs require emergency care or involves a more routine issue whereby a message is taken and routed to the appropriate service/person on the next business day. Route these calls or messages to one of the numerous individual voicemail box or clinical services as deemed appropriate.
4. Communicates with a superior level of customer service to maintain patient demographic information by obtaining recording and updating personal and financial information. Input into the electronic medical record client contact information to include full name address phone number and email address along with ensuring referring veterinarian information is up-to-date.
5. Provides support and comfort to clients through a vast array of emotional situations. Examples include desperation anger guilt grief etc.
6. Notifies clients when their animals cremains are ready and compassionately release the ashes to the grieving owner when they present for pick up.
7. Possess a basic knowledge of veterinary terminology and develop a fundamental knowledge of animal care and husbandry for household pets and livestock.
8. Collects payments (cash check credit card) issue receipts and secure deposits. Verify calculations to determine taxes discounts and additional charges are correct. Processes credit applications through outside financial institution (CareCredit) to verify financial eligibility status for admission to hospital.
9. Monitors the security of the building through cameras and door alarms.
10. Coordinates resolution of the CVM physical facility by contacting appropriate personnel
11. Performs related duties as assigned.
Minimum Qualifications:
High School Diploma plus 4 years experience directly related to the duties and responsibilities specified.
Preferred Qualifications:
Previous work in a Veterinary Medical environment.
Knowledge Skills and Abilities:
Excellent oral communication skills in person and on the telephone.
Ability to multi-task.
Ability to remain calm under pressure.
Working Conditions and Physical Effort
Work is normally performed in a typical interior/office work environment.
No or very limited exposure to physical risk.
No or very limited physical effort required.
Instructions for Applying:
Link to apply: must apply online at . Please include a cover letter and resume along with names and addresses of at least three references.
Equal Employment Opportunity Statement:
Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment programs or activities based on race color ethnicity sex pregnancy religion national origin disability age sexual orientation genetic information status as a U.S. veteran or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance 231 Famous Maroon Band Street P.O. 6044 Mississippi State MS 39762 .
What do I do if I need an accommodation
In compliance with the ADA Amendments Act (ADA) if you have a disability and wouldlike to request an accommodation in order to apply for a position with Mississippi StateUniversity please contact the Department of Human Resources Management attel: or.
If you have any questions regarding this policy contact the Department of Human ResourcesManagement ator. Upon request sections of thisjob listing are available in large print and readers are available to assist the visually impaired.
Employment Type
Full-Time
