Service Design Principal (Retail Media)
Service Design Principal (Retail Media)
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Job Description
dunnhumby is the global leader in Customer Data Science empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the worlds most competitive markets with a deluge of multi-dimensional data dunnhumby today enables businesses all over the world across industries to be Customer First.
dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Meijer Procter & Gamble and Metro.
Are you passionate about designing seamless end-to-end service experiences that make a real impact Were looking for astrategic and hands-on Service Design Principalto join ourTesco Retail Media UX Design & Researchteam.
In this pivotal role youll shape the future of retail media by designing complex service journeys that connect advertisers internal teams and customers across both digital and physical touchpoints. Your work will directly influence how we deliver value at scalealigning business goals with customer needs to create coherent innovative and effective services.
What Youll Do:
- Lead the design of holistic service experiences across the retail media ecosystem.
- Apply systems thinking to bring clarity and cohesion to complex cross-functional journeys.
- Collaborate closely with product commercial and operations teams to align strategy and execution.
- Champion user-centered design principles while balancing commercial and operational realities.
What Were Looking For:
- A seasoned service design leader with a strong portfolio of end-to-end service design work.
- Experience working in complex ecosystemsideally in retail media or advertising.
- A strategic thinker whos also comfortable rolling up their sleeves to prototype and test.
- Excellent communication and facilitation skills to bring diverse stakeholders together.
What you can expect from us
We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.
Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.
And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Required Experience:
Staff IC
Employment Type
Full Time
