Customer Care Agent with Spanish and Portuguese - Porsche Digital Customer Relations Hub
Customer Care Agent with Spanish and Portuguese - Porsche Digital Customer Relations Hub
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Job Description
About the job
We are excited to invite you to join us in building Porsches Customer Relations Hub (CRH) in Barcelona where we aim to create a new and innovative platform to inspire the customer experience of the Porsche brand. As a Customer Expert for the Iberian market your role will be instrumental in ensuring customer success making you a valuable Porsche Ambassador.
Are you fluent in both Spanish and Portuguese Do you speak Porsche Because we are looking for passionateCustomer Expertswho seek to revolutionise Porsches customer service. Your mission will be to become an administrator and sovereignty of CRHknowledge Center and ensure userfriendly knowledge for Level 1 & 2
Responsibilities:
- Representing our clients products and services to customers
- Being the primary point of contact for customers from the Iberian market
- Supporting the development of the Customer Interaction Center through the introduction of your ideas
- Utilizing your communication skills to assist customers with a wide range of inquiries
- Ensuring customers have a positive experience that aligns with our clients quality standards
Requirements:
- Native-level fluency in Spanish and Portuguese along with a proficient level of English
- Experience working in the automotive industry is a plus
- Excellent verbal and written communication skills
- Ability to quickly understand customer needs and effectively handle their emotions
Benefits:
- Competitive salary: 26.000 of base salary and 2.000 of benefits.
- Opportunity to work in a fast-paced and dynamic environment
- Involvement in the creation of the Customer Interaction Center for one of the worlds leading luxury automotive brands
- Collaborating with an inclusive diverse and international team
- Possibility of partial remote work after the initial training period
- Starting date: October 1st 2025
Before you apply:
We are a very flexible company and work on a hybrid mode. We are excited to welcome individuals who are passionate about their work and eager to join our team in Barcelona. Therefore we kindly request that all applicants either currently reside in Barcelona or are open to relocating for this position. We believe that Barcelona is a vibrant and beautiful city and we are looking forward to welcoming new team members who share our enthusiasm for the city and the work we do here.
WHAT COMES NEXT
If youve made it this far dont keep us waiting. Get started - apply directly!
In the meantime: check out our new Porsche Digital Website to get an impression of what our hearts beat for: are looking forward to every single application that reaches us because diversity is just as important as the energy that flows through our veins.
#LI-RR1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
