Senior Implementations Engineer
Senior Implementations Engineer
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$ 94000 - 163000
1 Vacancy
Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
SHOULD YOU ACCEPT THIS CHALLENGE...
As a Regional Implementation Engineer you will be leading the regional team providing support and services in implementing Pure products. Your goal is to enable our customers and our delivery partners by advising on best practices with host integration and perform knowledge transfer on Pure software/hardware to perform day to day storage functions. The role is essential to bridge successful engagements between partners customers and sales account teams. You will work closely with the Pure PEAK team to assist in developing training and maintain education for all Implementation Engineers in your Region. You will contribute to the Pures evergreen storage business model by ensuring the hardware implementations and upgrades are online and seamless.
This team is often the first to implement new products and features in the field. We work closely with Product Management and Support to validate the process training and procedures. Our responsibilities include providing valuable feedback that would positively impact quality.
WHAT YOU WILL BE DOING...
- Perform pre-work installations and upgrades of Pure products.
- Pre and Post field support
- Partner with support and other Professional Services team members to ensure successful projects.
- Perform pre-engagement calls with customer coordinator and account teams to review any concerns and
- PURE product features and requirements.
- Emergency / Gap Engagement Delivery
- Perform basic knowledge transfer with customers on product features.
- Support delivery partner training on product installations and upgrades.
- Work with partners to onboard new implementation engineers.
- Audit partner implementation engineer knowledge / certifications.
- Regional responsibility for root cause analysis and remediation of customer escalations.
- Regional technical authority for network of delivery partners.
- Mentoring Implementation Engineers / sales teams
- Project planning for Strategic Accounts
- Proficient in Pure FlashArray and FlashBlade hardware and features
- Strong leadership skills
- Ability to travel up to 20% of the time
WHAT YOULL BRING TO THIS ROLE...
- Strong technical skills in the areas of storage server and networking technologies.
- Experience with virtualization and operating systems.
- Ability to develop a team encourage others to achieve shared goals.
- Exemplary time and resource management skills in addition to handling multiple projects simultaneously.
- Ability to communicate effectively both written and verbal.
- Demonstrate ability to handle critical issues drive discussion with customers and internal account teams.
- Excellent problem solver with the ability to define problems collect data establish facts and draw valid conclusions.5 years of hardware installation and software configuration experience.
- 5 years working knowledge of data center operations.
- Prior experience and knowledge of VMWare TCP/IP FC ISCSI UNIX NFS and SMB.
- Previous Salesforce / ServiceNow experience is a bonus.
- Degree in Computer Science or related subject or equivalent work experience.
- We are primarily an in-office environment and therefore you will be expected to work from the office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
#LI-REMOTE #LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$94000 - $163000 USD
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
WHERE DIFFERENCES FUEL INNOVATION:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.
Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.
Required Experience:
Senior IC
Employment Type
Full Time
