Director of Product, Core & Servicing Platforms
Director of Product, Core & Servicing Platforms
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1 Vacancy
Job Description
Come help build a better world where every person is free to move and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. Its a belief that has fueled our passion to create great cars and trucks. And today it drives our commitment to become the worlds most trusted mobility company designing vehicles for a smart world that helps people move more safely confidently and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions having an always on relationship with customers and continuously improving our user experience.
Ford Motor Credit Company (FMCC) is the Financial Services arm of Ford Motor Company and is headquartered in Dearborn Michigan. Ford Credit Europe (FCE) is part of the Ford Motor Credit Company and headquartered in Dunton Credits business consists of financing Ford and Lincoln vehicles and services for Ford and Lincoln dealers commercial customers and consumer/retail customers. Its business activities are concentrated in financing and leasing of automobile and software services.
Ford Credit competes based on service and financing rate programs including those sponsored by Ford. A key foundation of its service is providing broad and consistent purchasing policies for retail installment sale and lease contracts and consistent support for dealer financing requirements across economic cycles. These policies have helped Ford Credit build strong relationships with Fords dealer network that enhance competitiveness. Ford Credit also provides commercial financing and lines of credit to dealerships selling Ford Motor Company products. Ford Credit also owns Lincoln Automotive Financial Services the arm that finances Lincoln vehicles.
In this position
Ford Credit is not just evolving but upending what it means to finance vehicles as an industry. Every day we are reinventing the experience of millions of users. We are reinventing the way people think about financing removing complexity making our products and services incredibly easy to understand and helping to provide freedom of movement to everyone.
Ford Credit seeks a Director of Product Management Core and Servicing Platforms to lead the vision and product roadmap for these platforms and deliver impactful launches with cross-functional teams. This role also oversees mid- and long-term product strategy within Ford Credit while considering the broader Ford ecosystem.
Responsibilities
What youll do
As Director of Product Management Core and Servicing Platforms you will oversee a team of 75 Product Managers and Analysts and collaborate with cross-functional partners in a complex matrixed structure while being responsible for the vision and roadmap of your area.
- Lead vision and product roadmap for Core (Originations and Receivables) and Servicing Platforms ensuring impactful launches with cross-functional collaboration.
- Partner closely with Engineering UX and other cross functional teams to create drive and deliver an innovative compelling and user-friendly experience to our customers.
- Champion the product vision for internal capabilitiesdriving agent productivity operational efficiency and exceptional customer experiences by aligning priorities and enabling advanced tooling enterprise platforms workflows and AI solutions.
- Engage with upstream and downstream product leaders to align on dependencies to maximize value across mission portfolios.
- Evaluate and determine appropriate metrics to gauge product success incorporating both formal and informal stakeholder feedback.
- Improve proactive identification of failures and prioritization of customer intent across grow and run the business efforts.
- Coordinate and scale cross-functional efforts for customers across the globe.
- Unlock roadblocks at corporate level and cultivate collaboration with senior product leaders across Ford Credit through leadership creativity intelligence and presence.
- Drive organizational change to align with evolving product operating model.
- Develop and grow the team through effective mentoring coaching succession planning and retention strategies.
Qualifications
Youll have
- Bachelors degree or combination of experience and education
- 12 years of Product Management experience
- 6 years of experience hiring managing and developing both individual contributors and leaders
- Experience engaging at an executive level internally with cross-functional groups
- Critical thinking/analytical leadership experience
- Experience presenting to senior executive audiences
- Experience working in a matrixed team structure and influencing across product areas
Even better you may have
- Experience managing an organization of product managers including building and growing the team
- Software development experience as a developer and/or manager
- Experience working with or in support of diverse communities
- Masters MBA or PhD or equivalent experience preferred
- A proven leader who drives the strategic roadmap and end-to-end product management life cycle from development to deployment
- Understands the customer journey and has developed and delivered products to improve the customer experience and customer engagement
- Ability to articulate a strategic mission that translates into the necessary actions to drive outcomes and land products that improve the customer and agent experience
- Experience implementing and scaling Artificial Intelligence (AI) capabilities with demonstrable value
- Identifies strategic opportunities to create a compelling vision that drives the team to deliver efficiencies to the organization and supports tactical efforts to drive operational excellence
- A digital native and a leader who has driven and led disruption and innovation
- Inspires creativity and out of the box thinking in developing product ideas and problem solving
- Excellent communication skills: ability to articulate vision through compelling storytelling and seek alignment across all parties
- Ability to influence without authority working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done
- Collaborative and energized by working with cross functional teams and effective organizational change management leader
As part of the Ford family youll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO retirement savings and stock investment plans incentive compensation and much more. Youll also experience exciting opportunities for professional and personal growth and recognition.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.
Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status.
Required Experience:
Director
Employment Type
Full-Time
