Strategic Account Manager

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.

Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

AbouttheAccountTeam

Our Account teams manage the full post-sales lifecycle helping existing customers leverage Mixpanel to analyze measure and improve their products. The Mixpanel team that manages the lifecycle of our top Strategic accounts consists of two roles:

• AccountManagersareinitiallyresponsiblefornurturinganddrivingadoption&-makersinthosegroupsthenrunthesalesmotiontolandthoseexpansionopportunities.
• CustomerSuccessArchitects.

AbouttheRole

The Senior/Strategic Account Manager will identify and drive relationships with Senior/VP-level buyers and will bring deep knowledge and expertise on relevant trends. They are seen as a valued advisor comfortable creating presentations and presenting to C-level audiences and driving strategic conversations around their investment in Mixpanel. They are highly organized attuned to the customers needs and able to oversee complex projects and prioritize requests.

Whoyouare:

• Youarehighlyconsultativewithsavvybusinessacumen
• Youhavesounddatainstinctsandlovemakingdata-drivendecisionswithMixpanel
• Youareexperiencedworkingwithexecutivesatlargeenterprises
• Youaretechnicallycuriousandinterestedinlearningnewtechnologies
• Youlovetosolveproblemsandalwaysfindawaytodelivervalueforourclients
• Youcandeveloprelationshipswithseniorstakeholderswhichallowyoutonavigateupandacrossorganizations
• Youhavethecommercialskillsandmentalitytodriveexpansiondeals

Responsibilities

• StrategicAccountPlanning:.
• PrimaryPointofContact:Actastheprimarypointofcontactforallaspectsoftheaccountbothinternallyandexternallyservingasthequarterbackforaccountmanagement.
• Onboarding&Adoption:.
• CustomerAdvocacy:Gathercustomerfeedbackandshareitwithinternalteamstoinfluenceproductimprovementsandenhancementsensuringcustomersneedsaremet.
• DataAnalysis&Forecasting:-functionallywithinternalteams(SalesEngineeringProfessionalServicesProductMarketingLegal)toenhanceaccountsuccess.
• ChurnPrevention:Identifyat-riskcustomersearlyandaddressconcernsproactivelytopreventchurnensuringcustomersatisfactionandlong-termengagement.
• RelationshipManagement:-termsuccess.
• ValueRealization&Growth:ProactivelyidentifyopportunitiesforcustomerstoextractmorevaluefromMixpanelhelpingthemexpandusageachievebusinessobjectivesandidentifyupsellandcross-sellopportunities.
• BusinessMonitoring&Insights:.
• Expansion&RenewalManagement:.

Requirements

• 7yearsofrelatedworkexperienceinfull-cyclepost-salescustomermanagementrolessuchasAccountManagerAccountExecutiveorSalesEngineer.
• Provensuccessinmanagingandgrowingaccountswithexperiencehandlinga7-figurebookofbusinessandclosing$250Ksalesopportunities.
• Experiencewithcontractsover$1MinARR
• Strongtechnicalacumenandunderstandingofhowdata-drivendecision-makingcantransformproductsandbusinesses.
• Abilitytoengagewithend-usersandstakeholdersinEngineeringProductandDesignfunctionsbydemonstratingdeepproductandindustryknowledge.
• Clearandeffectivecommunicatorbothwrittenandverbalwithstronginterpersonalskills.
• Abilitytoworkcross-functionallypartneringwithinternalteamssuchasSalesProductCustomerSuccessProfessionalServicesandEngineeringtosolvecomplexproblems.
• Experiencecollaboratingonopportunitiesandbringingintechnicalresourcesasneeded.
• ExperiencedinbuildingandmaintainingrelationshipswithexecutiveandC-suitestakeholderswithprofessionalpolishandconfidenceindeliveringstrategicpresentations.
• .
• .
• Deepcuriosityfortheproductanalyticsspaceandstayinginformedaboutmarkettrendsandcompetitors.

BonusPointsFor

• Experiencemanagingrelationshipswithhigh-growthtechcompanies.
• ExperiencewithMixpaneloranotheranalyticstool().
• Experienceinatechnicalcustomer-facingrole(SupportEngineer/CustomerSuccessManager/SalesEngineer/SolutionsArchitect).
• Recordofover-performingquotaconsistently.
• ExperiencescalingasuccessfulB2BSaaScompany.

#LI-Hybrid

Benefits and Perks

• Comprehensive Medical Vision and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.

Why choose Mixpanel

Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.