Clinical Leader Practices - Center for Refugee Health
Clinical Leader Practices - Center for Refugee Health
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Job Description
Job Title: Clinical Leader Practices - Center for Refugee Health
Location: 222 Alexander Street Suite 4100 Rochester NY 14607
(Please see training info below as the campus is scheduled to open in Fall 2025)
Hours Per Week: 40
Schedule: Monday-Friday 8:30am-5pm
OUR Department:
The Center for Refugee Health is a Rochester Regional Health primary care practice located at the corner of Alexander Street and Monroe Avenue. The clinic has a small staff of 15 people including physicians a care manager a social worker and patient navigators. Since opening in August of 2014 the clinic has provided medical care to over 5000 refugee patients. As the only clinic for Refugee Health in Monroe County we work closely with the Office of Community Medicine to identify health disparities and address the needs of the patients coming to the clinic. The overarching goal of both departments is to improve health outcomes within the Rochester refugee community.
The Rochester New York Reception and Placement program resettles approximately 1100 refugees per year. Individuals arrive from all over the world. Countries of origin include Bhutan Burma Cuba Democratic Republic of Congo Ethiopia Eritrea Haiti Somalia Afghanistan and Ukraine. Obtaining appropriate medical care is one of the highest priorities during the resettlement process.
We work closely with the local resettlement agencies such asCatholic Family CenterandWorld Relief to facilitate an initial health screening and subsequent entrance into primary care for all newly-arriving refugees. The program addresses the multiple barriers refugees face upon arrival in Rochester and helps patients navigate the healthcare system.
SUMMARY
As a Clinical Leader in Practices your strong ability to lead and guide others serve as valuable resources for staff as well as facilitating patient care.
RESPONSIBILITIES
- Works closely with the Practice Triad leadership team; lead physician practice manager and clinical leader to run the day-to-day functions of the practice resolving issues and concerns.
- Demonstrates open communication style consistent with the STAR behaviors and the mission / vision of the organization.
- Functions as the clinical resource for LPN MOA and Clerical staff.
- Demonstrates the philosophy of rounding with purpose on patients staff and physicians in the practice using key words at key times to identify issues. Ensures that staff is rounding on patients consistently using AIDET (Acknowledge Introduce Duration Explanation Thank you).
- Resolves any issue or concerns at the time of the rounding. Follows up any concerns with lead physician and nurse manager.
- Identifies and has knowledge of all high risk patients and ensures plan of care is current.
- Recognizes staff for a job well done or for role modeling.
- Coaches staff privately when performance is below standard. Initiates counseling and/or assists with disciplinary action process.
- Maintains an awareness of individual practice issues and resolves them professionally consistent with implementing HR policies and is able to hold staff accountable for their actions.
- Participates in the selection of new staff working with the team ensuring peer interview process is followed.
- Is fiscally responsible participates with the leadership team in the practice budget development and management.
- Responsible for the success of the practice pillar goals working closely with the triad leadership to achieve patient satisfaction employee satisfaction financial growth and quality goals that are aligned with the organizational goals.
- Ensures the educational requirements of the staff are obtained and maintained annually. Assures that any new change in practice is accompanied with staff competency.
- Mentors all new clinical staff and acts as an ongoing mentor to the practice staff.
- Completes the annual performance appraisal process on all direct reports using feedback from the lead provider and other pertinent team members.
- Makes assignments based on needs of patients and competency of staff.
- Ensures all staff is working appropriately within their scope. Ensures appropriate number of staff is available in the practice at all times; assigns and monitors lunch break and committee meeting coverage. Communicates any staffing overages or needs to Nurse Manager.
- Evaluates staffing on a daily basis. Makes difficult staffing decisions with fair and consistent policies.
- Maintains all regulatory compliance in the practice prepares the staff for a constant state of readiness.
- Demonstrates a good understanding of the national patient safety goals and ensures that the team is well versed and practicing within those goals.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
- Associates degree in nursing required. Bachelors degree in Nursing preferred.
- Minimum of 2 years RN experience preferred
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking standing or squatting.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.
PAY RANGE:
$70000.00 - $89045.00CITY:
POSTAL CODE:
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employees Physician or delegate will be considered for accommodations.
Employment Type
Full-Time
