System Support Specialist
System Support Specialist
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Job Description
Objective:
We are seeking a detail-oriented and proactive Systems Support Specialist to join our team. The Systems Support Specialist will play a key role in supporting our internal technology operations including help desk support system automations dashboard creation employee onboarding/offboarding and other day-to-day IT functions.
Key Responsibilities:
System Support
- Respond to and resolve technical support requests via ticketing system (hardware software network access issues etc.)
- Provide remote support to employees as needed
- Assist in creating automations and workflows to improve operational efficiency
Dashboards and Reporting
- Build and maintain dashboards using tools such as Power BI Snowflake etc.
- Generate regular system performance and incident reports
User Onboarding & Offboarding
- Set up and decommission user accounts email access permissions and devices
- Maintain records of IT asset assignment and user configurations
Cybersecurity Support
- Conduct security awareness tasks such as phishing simulations
- Assist in monitoring suspicious activity and reporting incidents
Systems Maintenance
- Perform routine software updates backups and basic troubleshooting
- Support the implementation of new tools and systems
Documentation & Process Improvement
- Document IT procedures and user guides
- Identify opportunities for process improvements within business systems operations
Required Education/Skills/Abilities:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
- Associates or bachelors degree in information technology Computer Science or a related field (or equivalent experience)
- 13 years of experience in an IT support or help desk role
- Familiarity with ticketing systems (e.g. Asana Freshservice etc.)
- Basic knowledge of automation tools (Zapier Power Automate etc.)
- Experience with data visualization and reporting tools (Excel Power BI Google Sheets etc.)
- Understanding of user provisioning in cloud environments (Microsoft 365 Google Workspace etc.)
- Knowledge of coding languages is a plus
- Foundational understanding of cybersecurity best practices
- Excellent communication and customer service skills
- Ability to multitask and manage priorities in a fast-paced environment
Location Notes: This is a primarily remote position. However this person must reside within 2 hours of the Omaha Nebraska area as some travel to Omaha will likely occur. We approximate that this travel will take place roughly 1-2 times per month. This travel is for managing of assets such as laptops and mailing out any equipment we have on hand when needed.
Benefits:
- Competitive pay package including a salary range of $65000 to $70000 annually.
- Development opportunities to grow your skills in all areas of IT and Business Systems.
- Inclusive and collaborative team culture.
- Medical dental vision and ancillary insurance options.
- 401k programs including both pre-tax and Roth contribution options.
- Remote first approach. In fact our entire company is remote.
- Tuition assistance program at Bellevue University which offers amazing online programs for associates bachelors masters and doctoral degrees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
