PBX Operator / At Your Service Agent- Marriott Long Island, NY

Position:PBX Operator Date:July 2025

Reports to:Front Office Manager

JOB SUMMARY

The PBX operator is responsible to direct/assist guest and associates with communication needs in accordance with Hotel procedures and Brand Standards.

CANDIDATE PROFILE

Experience:

High school diploma or equivalent; Minimum one year of PBX experience preferred

Good command of the English language required

JOB ESSENTIALS

Promptly answer the telephone using positive and clear communication. Direct phone calls to appropriate Personnel and In House Guest

Maintain confidentiality of all guests and hotel information

Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail small packages and facsimiles for customers as requested.

Field guest complaints and document appropriately; Communicate pertinent guest information to designated departments/personnel for resolution with timely follow-up to ensure guest satisfaction.

Manage guest requests inquiries and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction negotiate compromise in accordance to the Make it Right established guidelines.

Answers inquiries pertaining to hotel services and local area i.e. Shopping dining entertainment travel directions and offering our full range of our hotel amenities and services

Log and activate Wake-up calls.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely efficiently and effectively

Perform any other job related duties as assigned.

Other

Ability to access and accurately input information using a moderately complex computer system

Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger collect accurate information and resolve conflicts.

Ability to observe and detect signs of emergency situations.

Ability to establish and maintain effective working relationships with associates and guests.

Command of the English language both written and verbal.

Ability to multi-task and prioritizes with excellent follow up skills and customer service.

Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule varied shifts including Weekday Evenings weekends and holidays.

Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.

Physical Demands

While performing the duties of this job the employee is regularly required to talk or hear; Long periods of sitting. Some lifting may be required.

Benefits:

Health insurance

HRA Benefit

Employee Plum Benefits discount

Sick/ Personal Days

Vacation

Holiday Pay

Bereavement Pay

Paid Leave

Pension

401(k)

Competitive Wages

Career Advancement Opportunities

Monthly Staff Recognition

Uniform Provided with complimentary cleaning.

Complimentary Meal with paid breaks

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.**

I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.