Front Desk Supervisor

Full job description

No matter whether a guest arrives weary from their travels or excited for a vacation as a Front Office Manager you know what to do to make them feel at home. They will appreciate the pristine lobby your warm welcome and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay you are operating at a level of excellence which in turn creates a customer for life.

Our Front Office Manager makes a difference by:

• A warm people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

As Front Office Manager you will:

• Maintain a friendly cheerful and courteous demeanor at all times
• Utilize interpersonal and communication skills to lead influence and encourage others lead by example
• Advocate sound financial/business decision making
• Encourage and build mutual trust respect and cooperation among team members
• Serve as a role model to demonstrate appropriate behaviors
• Strive to improve service performance
• Communicate clear and consistent message regarding Front Desk goals to produce desired results
• Develops specific goals and plans to prioritize organize standards and meeting the expectations of customers on a daily basis
• Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge and skills
• Support Daily front desk shift operations.
• Organize confirm and process guest check-on/check-outs and adapt for any changes verify guest identity
• Respond to and resolve guest requests
• Secure payments verifying and adjusting billing as needed
• Provide guests with room and hotel information directions amenities and local interests
• Run daily reports reviewing to see what needs to be communicated to the next shifts staff
• Complete cashier and closing reports counting the bank at the end of each shift securely
• Accept and record wake-up calls delivering to the right department
• Maintain confidentiality of all guests proprietary information
• Communicate any emergency lost item or theft to proper staff and/or authorities
• Report maintenance problems accidents and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations

To be a successful Front Office Manager you need a professional demeanor a warm and welcoming personality and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Have natural instincts and insight for finding the best solution to unclear situations issues and problems. Create confidence and trust while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of audience. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements:

The Front Office Manager role requires standing for long periods of time or entire shift. Read and visually verify information in a variety of formats (i.e. small print). Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move lift carry push pull and place objects weighing less than 25 pounds without assistance.