Sales Operation Manager
Sales Operation Manager
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Job Description
Permanent
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100 countries we listen to each other actively contribute and grow together.
Where youll be:
This position will be based in the Charlotte NC HQ; hybrid work policy model.
All About the Role:
The Sales Operation Manager will lead a team of Sales Operations Analysts focused on delivering a seamless B2B purchase experience. This role manages sales orders from forecast to delivery ensuring timely and complete fulfillment. The Manager partners with cross-functional teamsincluding Sales Supply Chain Logistics Finance and ITto streamline operations and drive customer satisfaction.
Key Responsibilities:
Lead coach and develop a team of 46 direct reports ensuring strong performance growth and role coverage.
Foster a customer-centric environment focused on seamless OTIF order fulfillment and continuous process improvement.
Oversee end-to-end order management prioritizing delivery accuracy compliance and customer satisfaction.
Collaborate cross-functionally to proactively resolve order and supply chain issues impacting fulfillment.
Manage customer compliance reporting and reduce fines through effective tracking and issue resolution.
Deliver timely insights to Sales and Executive Leadership through regular reporting and demand planning input.
Support broader Sales Operations goals by sharing best practices aligning with company objectives and contributing to cross-team initiatives.
Minimum Qualifications
Bachelors degree
5 years of experience in Sales Operations Supply Chain or Customer Service
Minimum of 3 years in a leadership or people management role
Strong business acumen and experience in a manufacturing environment
Advanced Excel skills (including pivot tables); proficiency in PowerPoint and Outlook; experience with SAP IBP and Power BI is a plus.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
Electrolux Group Careers: Home Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
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Required Experience:
Manager
Employment Type
Full-Time
