Responsibilities:
Warranty Claims Management:Oversee all aspects of warranty processing from start to finish ensuring accurate and timely handling of claims.
Record Keeping:Review and validate warranty claims for accuracy and completeness coordinating with internal departments to obtain necessary documentation.
Problem Resolution: Addressing and resolving any issues or discrepancies related to warranty claims
Coordination: Working closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission
Communication:Communicate effectively with customers dealers and manufacturers regarding warranty claims.
Process Improvement:Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency.
Requirements:
Experience:Prior experience in warranty processing or administration is required. Experience with Highline for Mercedes Benz BMW and Audi strongly preferred.
Technical Knowledge:Demonstrated technical knowledge of OEM policies and procedures and proficiency in using warranty management software and systems.
Skills:Strong attention to detail organizational and time management skills and excellent written and verbal communication abilities.
Education:
High school diploma or equivalent.
Benefits:
Compensation:Competitive salary and benefits package including paid time off health insurance and retirement plans.
Work Environment:Positive work environment with opportunities for growth and advancement.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity color religion national origin gender sexual orientation/transgender status age disability martial/parental status citizenship status military status political affiliation and/or beliefs pregnancy order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department ofHomeland and Security.