Patient Access Representative Senior
Patient Access Representative Senior
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Support on-boarding efforts of junior staff by mentoring being a go to for day-to-day questions and training.
Does this position require Patient Care
No
Essential Functions
-Train and mentor patient access representatives as well as being a go to for day to day questions.
-Greet patients and provide them with exceptional customer service and support.
-Schedule appointments pre-register patients and process patient information accurately and efficiently.
-Respond to patient inquiries resolve issues and provide information about healthcare services and insurance coverage.
-Ensure that all patient information is kept confidential and secure in accordance with HIPAA regulations.
-Stay up-to-date with healthcare regulations and policies and be able to apply them in daily operations.
Qualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
