Financial Service Officer (FSO) - Bilingual
Financial Service Officer (FSO) - Bilingual
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Job Description
Are you passionate about helping others achieve financial wellness As a Member Service Rep / Financial Service Officer (FSO) youll be the welcoming face and trusted advisor for our membersbuilding lasting relationships offering tailored financial solutions and making every interaction count.
In this role youll guide members and potential members through our full-service experiencewhether its using in-branch self-service technology opening a new account or applying for a loan. Youll be a go-to expert for everything from everyday transactions to future financial goals. Monday - Friday NO SATS!
What Youll Do:
Open new accounts and handle account maintenance
Assist members with inquiries transactions and requestsboth in-person and via drive-thru (using video and tube systems)
Walk members through our branch tech tools including tablets and interactive kiosks
Own member issues from start to resolution with care and attention
Proactively identify needs and recommend personalized financial products and services
Qualifications :
What Were Looking For:
At least 6 months of experience in a consultative sales or service rolefinancial institution experience is a plus
A strong passion for service relationships and trust-building
Excellent communication skillsyou know how to ask the right questions and really listen
Confidence in educating members about products and making referrals
Self-starter mindset with a solution-driven approach
Strong multitasking skills and tech savvy (Microsoft Office and standard office equipment)
Fluency in Spanish is REQUIRED
Additional Information :
Compensation: $21.50/hr
Benefits:
Coaching Culture to ensure success and promote learning and growth
Paid Time Off Paid Holidays Family and Pet Bereavement Leave
Health Insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
401(K) with Employer Match
Paid Time Off for Community Volunteerism
Banking privileges for you and your family
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
