Director, Solutions Architecture

Want to help us help others Were hiring!

GoFundMe is the worlds most powerful community for good dedicated to helping people help each other. By uniting individuals and nonprofits in one place GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together our community has raised more than $40 billion since 2010.

About GoFundMe Pro

GoFundMe Pro formerly Classy powers mission-driven organizations with enterprise-scale fundraising technology. As part of the broader GoFundMe platform and with a strong partner ecosystem around us we serve many of the most impactful nonprofits in the world. Our Software as a Service (SaaS) platform helps thousands of organizations reach supporters raise billions of dollars annually and deliver measurable outcomes.

Were at an exciting growth stageand were building a best-in-class team to match. This is your opportunity to lead a newly created function shaping how we engage enterprise customers from first conversation through long-term success.

The Role

Were looking for a Director of Solutions Architecture who is equal parts sales strategist technical expert and customer whisperer. This role will serve as the critical linchpin between Sales Engineering Product and Customer Successensuring our enterprise customers (and top prospects) receive technically sound scalable and compelling solutions that help them say yes and stay for the long run. You will collaborate with pre-sales and post-sales experts and also play a key role in our most technically complex implementations.

This is a foundational hire. Youll create the playbook scale the function and act as the voice of both the customer and the field. Youll directly influence revenue growthboth in closing new deals and in unlocking expansion opportunities within existing customers.

Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 3x a week.
Up to 50% travel is expected.

What Youll Do

Pre-Sales Solutioning & Strategy

Lead technical discovery with enterprise prospects for the more technically complex areas in collaboration with the sales solution engineering (pre-sales) team and translate business needs into solution architectures using GoFundMe Pros platform.

• Partner with Sales on proposals RFPs and demos to present a compelling technical and value-driven narrative.
• Drive confidence and reduce friction in the sales process by answering deep technical integration security and scalability questions.
• Build trusted relationships with nonprofit technology leaders and executives.

Post-Sales Success & Expansion

• Ensure seamless handoffs from sales to implementation creating solution blueprints that inform onboarding and integration.
• Stay engaged with strategic accounts post-sale to advise on optimization integration upgrades and expansion opportunities.
• Collaborate with Customer Success and Account Management to unlock upsell and cross-sell through technical insight and credibility.

Infrastructure Enablement & Team Building

• Establish solution architecture processes documentation and tooling for repeatability and scale.
• Collaborate closely with Product Engineering and Design to influence roadmap based on real customer use cases.
• Build and deliver quick integrations and proof-of-concept applications to drive adoption and explore tech solutioning
• Lay the groundwork for a high-performing Solutions Architecture teammentorship hiring and leadership opportunities.

Who You Are

• 710 years in B2B SaaSideally in a hybrid Solutions Architect / Sales Engineer / Product-leaning role.
• Proven success supporting enterprise sales cycles and closing large deals with complex requirements.
• Strong technical fluency: APIs integrations authentication models security protocols data structures.
• Comfort navigating CRMs Data Warehouses fundraising platforms and nonprofit or mission-driven ecosystems.
• Excellent communicator who can adapt to audiences from CTOs to Heads of Development / Fundraising and from frontline engineers to large gift officers.
• Entrepreneurial builder with a bias for actionyouve likely stood up new functions or processes before.

Extra Credit

• Familiarity with Salesforce payment gateways (Stripe Braintree) CRM integrations or nonprofit digital ecosystems.
• Experience collaborating with compliance IT or InfoSec teams during procurement and implementation.
• A background in or deep empathy for the nonprofit sector and social impact work.
  
  

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

The total annual salary for this full-time position is $208000 - $312000 equity benefits. The salary range was determined by role level and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .

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Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 24 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

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