Law Enforcement Operations Specialist
Law Enforcement Operations Specialist
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$ 57000 - 86000
1 Vacancy
Job Description
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.
The Law Enforcement Operations (LEO) team are digital first-responders protecting Snapchatters and the public at-large. The team handles all global law enforcement requests for user data and responds to these requests as legally permissible and consistent with Snap policies while simultaneously safeguarding the privacy rights of our users. We value the power of diversity as we continually strive to build an innovative and inclusive team culture centered on Snaps values of Kind Smart and Creative.
Were looking for a Law Enforcement Response Specialist to join the Law Enforcement Operations team!
What youll do:
Accurately review index and process various types of legal requests from global law enforcement
Participate in on-call rotation for law enforcement emergency requests and internal escalations which requires working atypical weekday hours some weekend days and/or holidays each month
View and action reported content as needed. Reported content can be graphic so you must be comfortable viewing graphic content.
Handle inbound and outbound calls from law enforcement providing helpful and empathetic support within policy guidelines
Review team members work product and provide feedback as a core part of the role
Create and lead internal training sessions on an as-needed basis
Enhance operational workflows via process and policy improvements
Drive successful projects and tooling initiatives
Knowledge Skills & Abilities:
Strong attention to detail with the ability to accurately analyze lengthy legal documents
Excellent verbal and written communication skills
Ability to work both independently and collaboratively with minimal oversight
Ability to organize and prioritize assignments effectively
Willingness to travel and participate in testimony appearances on behalf of Snap
Minimum Qualifications:
Bachelors degree or job related equivalent experience in lieu of degree
Preferred Qualifications:
Experience working directly with law enforcement in a professional setting
Experience collaborating with internal and external stakeholders at all levels of the company
Call center experience an asset
Near native fluency in French German Arabic or Nordic languages
A passion for Snapchat and online safety!
If you have a disability or special need that requires accommodation please dont be shy and provide us some information.
Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.
At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring where applicable).
Compensation
In the United States work locations are assigned a pay zone which determines the salary range for the position. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
The base salary range for this position is $60000-$90000 annually.This position is eligible for equity in the form of RSUs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
