IT Manager
IT Manager
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$ 60000 - 95000
1 Vacancy
Job Description
Job Details
Description
Generosity can be an aspirational lifestyle.
At Lolli & Pops Brands we believe gifting is more than a transactionits a human connection. From premium sweets at Lolli & Pops to handcrafted classics at Hammonds Candies were here to spread delight one treat at a time.
We are seeking an experienced and proactive IT Manager to lead and support our infrastructure operations and retail helpdesk functions. Reporting directly to the Director of IT this role will be responsible for managing a team of support technicians ensuring the reliability and security of our IT systems and delivering consistent IT support across both corporate and retail environments.
This is a hybrid position requiring regular onsite presence for critical infrastructure and retail support while allowing for remote work on select days.
Key Responsibilities:
Infrastructure Management
- Oversee day-to-day operations of servers networks storage systems and cloud-based platforms (e.g. Azure O365).
- Manage vendor relationships including service contracts and escalations for infrastructure systems.
- Ensure high availability and performance of core IT systems.
- Monitor and optimize network connectivity across corporate offices and retail locations.
- Ensure proper patch management backup disaster recovery and cybersecurity standards are met.
Retail & Corporate Helpdesk Oversight
- Lead and mentor the IT support/helpdesk team to ensure timely and effective incident response.
- Manage IT ticketing system (e.g. Jira Zendesk ServiceNow) and reporting on SLAs and KPIs.
- Standardize IT support procedures and onboarding processes for retail locations.
- Collaborate with retail operations teams to support POS systems back-office systems Wi-Fi networks and inventory tools.
- Develop knowledge base documentation and training for end users and support staff.
Team & Project Leadership
- Supervise and develop a team of IT technicians and support staff.
- Lead infrastructure and retail support projects from planning to execution.
- Identify opportunities for process improvement and automation.
- Participate in budgeting and planning for IT resources and technology upgrades.
Security & Compliance
- Ensure adherence to IT security policies and compliance frameworks (e.g. PCI-DSS for retail SOX if applicable).
- Coordinate with external auditors and compliance teams as needed.
- Conduct periodic IT risk assessments and audits.
Required Qualifications:
- Bachelors degree in information technology Computer Science or related field or equivalent experience.
- 5 years of IT experience with at least 2 years in a managerial or supervisory role.
- Hands-on experience with infrastructure management (servers networks cloud).
- Proven experience supporting retail environments (POS systems store networks).
- Strong understanding of helpdesk workflows and ITIL best practices.
- Excellent communication leadership and problem-solving skills.
Preferred Qualifications:
- Experience with Microsoft 365 Azure AD VMware Meraki and retail POS platforms (e.g. NCR Lightspeed).
- IT certifications (e.g. CompTIA Network Microsoft Cisco ITIL).
- Project management experience (Agile or Waterfall).
Work Environment & Travel:
- Hybrid schedule: typically 4 days onsite per week.
- Occasional travel to retail locations for audits implementations or escalations.
Reports To: Director of IT
Work Schedule: Hybrid (4 days onsite / 1 days remote)
Location: Denver CO
Department: Information Technology
Required Experience:
Manager
Employment Type
Full-Time
