Financial Aid Advisor I
Financial Aid Advisor I
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Job Description
Job Title
Financial Aid Advisor IAgency
Texas A&M UniversityDepartment
Scholarships And Financial AidProposed Minimum Salary
CommensurateJob Location
College Station TexasJob Type
StaffJob Description
Who We Are
The mission of Scholarships & Financial Aid is to provide students and their families with the financial information resources and support needed to attend Texas A&M University. We offer a wide range of financial assistance programs including grants student loans work-study employment military education benefits athletic aid coordination and short-term and emergency tuition loans. Our office administers aid and military education benefits for students at Texas A&Ms College Station Galveston McAllen School of Law and Health Science Center campusesdisbursing over $1 billion in financial assistance during the last academic year.
What We Want
Scholarships & Financial Aid is seeking a Financial Aid Advisor I to counsel and provide student financial aid information to prospective and currently enrolled students and their families as well as donors and other offices on campus. We are looking for a detail-oriented individual who is passionate and enthusiastic about providing excellent customer service while assisting students families departments and donors with their inquiries.
What You Need to Know
Salary Range: $21.64/ hour
Cover Letter & Resume: A cover letter and resume are strongly recommended
Other Requirements:
Occasional Travel.
May be asked to work weekends holidays and outside regular business hours during peak periods.
Must comply with Texas A&M System Policy 07.02 Texas Higher Education Fair Lending Practices.
Must be in good standing on all Federal Student Loans. The U.S. Dept. of Education will not grant access to student loan data for any individual who is in default status. Access to such information is a necessity for this position. Must be able to rectify default status within three months of employment. Good standing must be maintained for continued employment.
Qualifications
Required Education and Experience:
Bachelors degree or an equivalent combination of education and experience.
No experience required.
Required Knowledge Skills and Abilities:
Ability to meet deadlines and maintain a high level of accuracy professionalism and customer service.
Working knowledge of Microsoft Office software.
Ability to work individually or as a team in a dynamic organization.
Good interpersonal communication skills.
Must be literate in the English language and able to comprehend give and follow both written and verbal instructions.
Ability to organize and make decisions.
Ability to work well under pressure.
Ability to use tact diplomacy and judgment in dealing with all customers.
Attention to detail.
Responsibilities
Advising/Processing
Under close supervision learns to use discretion and independent judgment to advise and counsel students and their families on financial aid and scholarships. Learns how to and assists with reviews of student files and adjusts as needed. Learns the student financial aid/scholarship process and shadows team members. Learns how to award revise and/or approve the disbursement of financial aid through the specific controls of program policy and guidelines. Learns how to communicate with students and their families via multiple methods (i.e. email in-person phone etc.). Learns to review application data against additional data received and resolve discrepancies or adjust data in Banner/Compass as appropriate. Learns how to collaborate with on campus representatives regarding students financial aid concerns.
Financial Aid Knowledge & Team Support
Learns interprets and maintains knowledge of current federal state and institutional policies procedures and regulations pertaining to financial aid. Learns how staff interact with students and help transition students from prospective to currently enrolled students. Learns how to ensure processing activities adhere to established policies and procedures while using critical thinking skills.
General
Participates in and assists in the planning and execution of events for departmental initiatives (e.g. financial aid awareness programs Aggieland Saturday New Student Conferences). Learns how to respond to various questions that may require researching and consolidating data regarding financial aid and scholarships. Attends local state and national workshops and conferences. May assist with presentations.
Financial Aid Processing
Learns verification processing including making corrections identifying discrepancies between documentation received and information in Compass based on Department of Education regulations and guidance and reviewing documentation submitted for c flag processing. Learns to review and enter data received from students and parents in Banner including tax returns and W2s and learns to provide assistance and guidance to other financial aid staff to ensure that processing activities adhere to established policies and procedures. Learns ISIR and verification related reports ensuring files are completed accurately and in a timely manner matching student records in Compass to load ISIR files and working reports related to ISIR data review.
Who We Are
The mission of Scholarships & Financial Aid is to provide students and their families with information and financial resources to attend Texas A&M University along with support programs that promote higher education and developmental opportunities. We administer scholarships and financial aid which include the following programs: grants student loans student employment veteran educational benefits athletic aid coordination short-term loans and emergency tuition and fee loans. In addition our office provides advising on the programs listed above. Our office also assist students in gaining financial literacy knowledge through our Money Education Center. Our office is responsible for processing student aid and veteran educational benefits for College Station Galveston all Health Science Center sites and Qatar which totaled approximately $836 million in financial aid assistance for the prior academic year.
Why Texas A&M University
We are a prestigious university with strong traditions Core Values and a community of caring and collaboration. Amenities associated with a major university such as sporting and cultural events state-of-the-art recreation facilities the Bush Library and Museum and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Medical prescription drug dental vision life and AD&D flexible spending accounts and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month
Automatic enrollment in theTeacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to freeLinkedIn Learningtraining webinars and limited financial support to attend conferences workshops and more
Educational release time and tuition assistancefor completing a degree while a Texas A&M employee
Living Well a program at Texas A&M that has been built by employees for employees
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect Excellence Leadership Loyalty Integrity and Selfless Service.
All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
