Communications Clerk
Communications Clerk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Shift: PRN Rotating Shift
Position Summary:
Under the supervision of the Patient Experience Leadership Team (Supervisor Manager and Director) the Communications Clerk is responsible for managing incoming calls transferring calls to the appropriate departments and providing requested services in a prompt and courteous manner. This role plays a critical part in emergency communication processes ensuring timely activation of codes and dispatching emergency teams per protocol. The Communications Clerk operates a variety of telecommunications systems and maintains on-call schedules ensuring seamless and effective communication within the hospital environment. Additionally the position provides guest services at the Information Desk offering directions and support to patients families and visitors while contributing to a positive and professional customer experience.
Principal Duties and Responsibilities
Switchboard Operations
Operates central telephone system answering and transferring calls in a timely manner.
Provides paging services for physicians and designated personnel per protocol.
Delivers urgent medical messages to physicians residents and patients promptly.
Responds to emergency calls (fire medical etc.) activating alerts (paging text overhead) per policy.
Maintains detailed logs of emergency calls including time caller and operator details.
Accesses patient information through Siemens system in accordance with HIPAA guidelines.
Updates department numbers pager numbers and schedules in the system.
Conducts and documents monthly test pages.
Report system malfunctions to vendors and management immediately.
Updates on-call schedules for multiple clinical and support service areas.
Coordinates translation service appointments across hospital departments.
Monitors the fire alarm system in conjunction with Clinical Engineering.
Notifies clergy at the request of patients families or staff.
Monitors the HUGS infant security system.
Supports onboarding by proctoring new hires.
Information Desk / Guest Services
Greets and assists visitors entering the hospital.
Performs patient look-ups and room transfers.
Offers wayfinding support throughout the facility.
Directs outpatient visitors to Patient Access for registration.
Coordinates transport services (e.g. wheelchair assistance).
Assists guests with access to public transportation information.
Activates regulatory agency alerts as needed.
Maintains and verifies clergy parking log.
Responds to questions from guests staff and patients or refers to appropriate personnel.
Customer Service Standards
Greets all customers courteously and professionally.
Follows communication protocols and uses patient names when known.
Handles concerns and complaints promptly striving for immediate resolution.
Maintains confidentiality in all public and private interactions.
Offers proactive assistance and ensures seamless hand-offs.
Participates in service recovery efforts when expectations are not met.
Commitment to Teamwork
Offers assistance to colleagues and other departments.
Accepts ownership of issues and respects deadlines.
Resolves conflicts respectfully and constructively.
Is punctual for meetings and communicates absences appropriately.
Shares status updates to ensure continuity of work when away.
Communication Etiquette
Maintains professionalism in all verbal and written communication.
Limits personal phone use in patient care areas and meetings.
Responds to calls and emails within 24 hours.
Ensures voicemail and email messages are up to date and informative.
Always maintains a respectful tone in public communications.
Self-Management and Accountability
Complies with dress code and wears ID badge visibly.
Completes assignments on time or negotiates deadlines when necessary.
Fulfills all mandatory education and competency requirements.
Follows all safety infection control and conduct policies.
Demonstrates personal commitment to growth and professional standards.
Adheres to attendance punctuality and break time expectations.
Reviews and complies with all confidentiality policies.
Qualifications :
Applicable Experience
- Experience (years): Required: 1 to 3 years
- Preferred: Medical Terminology
- Experience (describe required & preferred): One year experience as a Telephone Attendant/Operator using computerized equipment
Qualifications
Required Qualifications:
- High School Diploma or GED required
- 1-3 years of experience as a Telephone Attendant/Operator using computerized equipment
- Proficiency in English (verbal and written)
- Basic computer skills including Microsoft Office Suite
- Experience with PBX systems and standard office equipment
- Ability to multitask and handle emergency communications
- Strong customer service and interpersonal skills
Preferred Qualifications:
- Knowledge of medical terminology
- Previous healthcare/hospital experience
- Bilingual skills
Physical Requirements:
- Ability to sit for extended periods
- Capable of using keyboard and computer systems
- Clear verbal communication abilities
- Normal hearing and color vision
- Ability to lift up to 10 pounds
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $18.57-$25.99
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide
Like many employers UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details personal identification or payment via email or text. If you suspect fraud please contact us at
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
