Lead Operational Engineer, Retail
Lead Operational Engineer, Retail
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for aLead Operational Engineer Retail to drive the reliability performance and innovation of our in-store and back-end retail systems. In this role you will lead technical operations across our retail environments ensuring that systems such as POS store networks and digital retail tools function seamlessly to support both store teams and customers. This is a hybrid role blending hands-on engineering systems architecture and operational leadership with cross-functional collaboration to support a fast-paced customer-focused retail and testing emerging technologies to stay up to date on latest industry trends.
What youll get to do:
- Own the deployment education and ongoing support of core retail technologies including POS systems store devices peripherals and emerging technologies.
- Ensure uptime stability and performance of retail systems across all store locations globally.
- Utilize robust monitoring alerting and diagnostic tools for proactive system health checks.
- Meet SLAs and KPIs for system performance and issue response.
- Evaluate and pilot new technologies to improve store operations and customer experience.
- Automate routine tasks deployments and configurations to increase efficiency and reduce human error.
- Upgrade scalable solutions to support store expansion and evolving technology needs.
- Own technology rollouts migrations and upgrades in partnership with Retail Operations Leadership.
- Ensure smooth integration of new systems into store environments with minimal disruption.
- Maintain detailed documentation of technical standards deployment guides and troubleshooting procedures including Vuoris intranet site for retail stores.
- Serve as a senior technical escalation point for complex store issues and outages.
- Collaborate with IT Infrastructure Security and Retail Operations teams to align technical solutions with business goals.
- Train and mentor junior engineers and support personnel.
- This role will be responsible for establishing and managing strategic relationships with global third-party vendors while overseeing their performance against defined KPIs.
Qualifications :
Who you are:
- Bachelors degree in computer science Information Systems or related field and/or equivalent experience preferred.
- 5 years in a technical engineering role supporting distributed or retail environments.
- Expertise in POS systems (Shopify PLUS) store device management (Intune) and in-store networking.
- Experience with Project Management & ITSM Tools (Jira).
- Strong communication skills and ability to communicate with large audiences.
- Experience retail store peripheral hardware (tablets printers scanners).
- Familiarity with ITIL practices and incident/change management frameworks.
- Experience in environments with high-volume transactions and strict uptime requirements.
Additional Information :
Our investment in you:
At Vuori were proud to offer the following to our employees:
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
The salary range for this role is $109000 per year - $125000 per year.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
