Nights Guest Service Agent
Nights Guest Service Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly Rate of13.00 per hour
- Travel and food discounts: - discounted hotel nights plus 50% off F&B (subject to individual outlets)
- 200 Team Member Referral Program
- Free Car Park
- Discounted bus fares to and from the city centre 1.50 each way
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- Discounted meals on duty
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free uniform
- Grow your career!
- Personal Development: programmes designed to support your career and achieve your goals
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.
What will I be doing
As a Nights Guest Service Agent you will serve in the Front Office & Food & Beverage departments to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and therefore is responsible for performing the following tasks to the highest standards:
What will I be doing
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests including check-in/out and complete audit procedures as required
Ensure that the Manager is kept fully aware of any relevant feedback from guests and or other departments
Responsible for taking and delivering food and drinks orders demonstrating exceptional customer service and creating memorable experiences for our guests and colleagues.
Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
Comply with hotel security fire regulations and all health and safety legislation
Follow company brand standards
What are we looking for
Previous experience in a customer-focused industry - Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm efficient and organised with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Full-Time
