Client Relationship Manager - Remote
Client Relationship Manager - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
As a Relationship Manager youll help build trust-based partnerships with our clients. Youll work closely with cross-functional teams to ensure client satisfaction support product adoption and identify opportunities for growth. You will work with Client Services Vice President. You will blend strategic thinking with hands-on collaboration to deliver meaningful outcomes for our clients and communities. This position you will work remote from anywhere in Costa Rica.
Important Responsibilities:
Develop client relationships ensuring their goals and needs are met.
Lead regular business reviews and workflow assessments to guide value and continuous improvement.
Support clients through transitions and product enhancements ensuring a smooth experience.
Collaborate with our teams to resolve issues and promote client success.
Monitor product usage and recommend best practices to maximize impact.
Track performance metrics and maintain accurate client records in Salesforce.
What We Value:
A collaborative mindset and experience with inclusive client-centered service.
Experience with CRM tools data analysis and cross-functional teamwork.
A commitment to equity Experience putting yourself in the mind of the customer and continuous learning.
Qualifications :
Bachelors degree or equivalent practical experience.
4 years of experience in the healthcare IT industry.
Experience in a provider-based setting may substitute for some healthcare IT experience.
Experience establishing communication and engagement with prospects including relationship-building and navigating challenging conversations with empathy.
Collaborative team player who values diverse perspectives and works effectively across departments such as sales marketing product support and implementation.
Comfortable managing multiple priorities in a fast-paced results-driven environment.
Open to evolving organizational priorities.
Communication style appropriate for client-facing interactions.
Proficient in Microsoft and Salesforce
Familiarity with generative AI tools such as GenAI CoPilot or GPT.
Additional Information :
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical life and dental insurance Asociacin Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful inclusive and diverse team where people love their work and love working together. We believe that diversity equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole authentic self to work. For us this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-REMOTE #LI-SA1
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
