Manager Operational Excellence
Manager Operational Excellence
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Job Description
Job Description
You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.
Current work authorization for Canada is required for all openings.
Who We Are
At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best - both personally and professionally.
What We Do
This role resides within the Finance & Corporate Services (FCS) department of Fidelity Canada. FCS provides various services across the organization including strategy support executive and business unit finance support business analytics financial planning and analysis and corporate business initiatives.
As the Manager of Operational Excellence you will report to the Director of Operational Excellence and will play a pivotal role in driving continuous improvement initiatives and optimizing processes within Fidelity Canada. Your expertise in Lean Six Sigma and pervious financial services exposure will be instrumental in enhancing operational efficiency improving service quality minimizing risk and enhancing client outcomes. You will lead a team dedicated to implementing best practices and fostering a culture of excellence.
What You Will Do
Lead and Develop Staff
Conduct regular coaching sessions with employees providing direction and feedback actively manage performance and proactively address performance concerns
Create a culture of continuous improvement within the Operational Excellence Team
Provide mentorship and coaching to team members and stakeholders on Lean Six Sigma principles and methodologies.
Set goals and work standards for the Operational Excellence Team
Conduct annual goal setting by establishing clear and measurable goals ensuring alignment and support of department strategy
Work with HR Business Partners to develop talent management strategies to attract and retain talent
Drive employee engagement by supporting and promoting people programs and enabling Fidelitys culture
Operational Excellence Program Execution
Collaborate with cross-functional teams to identify opportunities for operational improvements and ensure alignment with organizational and program level goals.
Drive projects aimed at enhancing customer satisfaction reducing cycle times minimizing risk and improving service delivery
Stay abreast of industry trends and emerging technologies to identify innovative solutions for process improvements
Facilitate workshops and training sessions to promote a culture of continuous improvement and operational excellence
Conduct root cause analysis to identify underlying issues and implement corrective actions
Technical Knowledge Innovation and Change Management
Develop and maintain relationships with key resources in Business Analytics Information Systems and Operational teams
Leverage current and evolving technologies in support of solutioning and ideation
Harness the available data around the firm and identify gaps where required data does not exist as part of cohesive strategy to use data to drive decision making on process reengineering and efficiency
Business Plan Execution
Contribute to the creation of the annual business planning process by providing strategic insights anticipating environmental changes for the purposes of future proofing the team
Develop strategic presentations to obtain buy-in and alignment from the executive team and key stakeholders
Demonstrate strong business judgement with the ability to continue to drive to results despite changing priorities
Makes decisions within scope while working within Fidelitys risk management framework
Expertise You Will Bring
Proven track record in process reengineering and operational excellence
Excellent analytical root cause analysis and problem resolution skills
Demonstrated ability to drive transformational change and influence key stakeholders
Excellent project and program management skills
Outstanding communication facilitation and negotiation skills
Experience attracting retaining and developing strong talent
Flexibility agility with experience collaborating across business verticals
Proven leadership experience with a focus on developing and leveraging the capabilities of a high-performing team
What Were Looking For
Completion of University degree or equivalent experience
5 years of relevant experience in operational excellence/continuous improvement
3 years of direct people leadership experience
Lean Six Sigma Black Belt is a must have
PmP or Project Management experience and Change Management accreditation or exposure is an advantage
Some of the ways well help you feel valued and supported as part of our team:
Flexible working arrangements - 100% remote hybrid and in office options
Competitive total compensation including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day with 100% employer-paid premiums that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs including an active network of Employee Resource Groups
Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .
No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity
We are proud to be recipients of the following:
Awards
Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top Family-Friendly Employers
o Canadas Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in Canada
Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer
Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team
Required Experience:
Manager
Employment Type
Full-Time
