Student Accounts Receivable Manager
Student Accounts Receivable Manager
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Job Description
Job Title: Student Accounts Receivable Manager
Department: Business Office
Reports To: Controller
FLSA Status: Non-Exempt
Role: The Student Accounts Manager is responsible for overseeing Accounts Receivable including the billing and collection processes to minimize delinquent accounts while optimizing the student experience. They will work directly with students parents faculty staff and outside agencies to provide customer service while communicating and following university policies and institutional regulations.
Essential Functions & Responsibilities:
- Oversees and coordinates student billing processes within the department to review troubleshoot and prepare bills for distribution.
- Review and resolve billing problems with students parents and outside parties. Identify billing issues and communicate with other departments to make corrections and improve processes.
- Collect receipt and post all cash receipt transactions into the appropriate system.
- Supervise train and ensure university policies are followed by all Student Accounts staff.
- Attend registration/move-in events and meet with families regarding payment of student bills and answer student account questions. Answer daily inquiries from students or parents via phone calls emails and walk-ins to resolve any questions or issues.
- Manage efforts for past-due billing. This includes creating lists of applicable students sending statements making phone calls placing student accounts on hold mailing past-due letters maintaining the relationship with our collection agency and sending accounts to collections.
- Work with our payment processing partner Nelnet to facilitate student payment and payment plans.
- Process itemized statements and authorizations for Third Party billing.
- Calculate and post charges upload charges and payments and assist with Bookstore payment processing.
- Review write maintain and enforce Student Account policies/procedures.
- Prepare and manage the processing of student refund batches.
- Prepare and issue Federal Form 1098T to students.
Performance Measurements:
- Prepare billing reports and other communications accurately and manage the prescribed time frame and deadlines.
- Keep all assigned general ledger accounts current and balanced.
- Assist others within and outside the department as needed.
- Maintain a professional work environment and businesslike appearance.
- Carry out assigned responsibilities according to established department standards.
Knowledge and Skills:
Experience - At least two years of billing Accounts Receivable and collection experience.
Education - A two-year college degree is required while a bachelors degree is preferred. Completion of specialized collections training is also preferred.
Interpersonal Skills - Courtesy tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside the organization for purposes of giving or obtaining information building relationships or soliciting cooperation.
Other Skills - Must be proficient with Microsoft office software and possess advanced Excel skills. Experience with billing software systems is preferred.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
About Bethel University
The mission of Bethel University affiliated with the Missionary Church denomination is to be a community of learners building lives of commitment for leadership in the Church and world. Bethels liberating academic programs challenge the mind enlarge the vision and equip the whole person for lifelong service.
Launched in 1947 Bethel is urban situated in the northern Indiana region hosting 250000 residents seven colleges (including Notre Dame) the 2nd largest shopping district in the state of Indiana 15000 businesses 50 parks and beautiful riverwalk developments in South Bend and Mishawaka. Resort venues on Lake Michigan are 45 minutes away. The university community is composed of about 1500 traditional and adult/graduate students from 35 states 90 students born outside the United States and 225 full-time employees. Bethel also hosts more than 8000 guests annually to arts productions 25000 annually in conference services and many thousands of community members in support of 40 national athletic championships.
Bethels 20000 alumni occupy 49 states and 64 world areas and enjoy a medical school acceptance rate double the national average 100% job placement rate in Nursing whose program was ranked No. 7 in the United States a Top 4% finish nationally in competitive math performance tests and 100% pass rate every year on the national performance standard for a unique academic major in American Sign Language.
For more information visit our website at
Bethel University does not discriminate on the basis of race color age sex disability national or ethnic origin in employment opportunities in keeping with applicable state and federal laws. In keeping with the mission of the institution Bethel University seeks applicants with a strong commitment to the values and lifestyle of evangelical Christianity and who profess a personal relationship with Jesus Christ. As a Christian institution we require faculty and staff to adhere to the Universitys Lifestyle Covenant and to enforce a religiously based statement of responsibilities for all University employees. Women and minorities are encouraged to apply. Bethel University as an educational institution operating under the auspices of the Missionary Church reserves the right to prefer employees on the basis of religion (Title VII Sections 702-703 United States Civil Rights Act of 1964 as amended).
Required Experience:
Manager
Employment Type
Student
