Senior Client Service Manager
Senior Client Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!
As aClient Service Senior Manager within the Commercial Bank you will lead the business own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader you will drive change through innovation & transformation execute the firms strategy and modernize the client experience.
Job Responsibilities
- Anticipate and manage work volumes adhering to established policies and deadlines
- Collaborate with stakeholders to effectively resolve client issues / escalations
- Analyze and interpret client data to identify trends and develop department strategy
- Drive change initiatives business strategy and technology enhancements programs
- Manage in dynamic high-pressure environments and contribute to business resiliency planning
- Attract develop and retain top talent. Coach and engage to drive performance
- Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
- Build and maintain a culture of trust transparency and integrity
- Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
- Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
- Ensures teams proactively consult with clients using regular client relationship reviews educating them on self-service tools and influencing adoption
Required Qualifications Skills and Capabilities
- Comprehensive knowledge of Treasury Services and/or Custom Card products
- Data Analytics & Change Management experience including presenting finding
- Ability to influence others without direct supervision
- Ability to provide quantifiable management reporting & present findings
- Project Management & Execution
- Excellent verbal written interpersonal presentation negotiating and organizational skills
- Strategic thinking with the ability to adapt to change
- Demonstrated team building skills and ability to work in a team environment
- 6 years of client facing work experience
- Delivering Coaching and Feedback/People Management
Preferred Qualifications skills and capabilities
- Previous Team Management Experience
- Bachelor of Science or Business Administration Degreeand/or 6 years equivalent work experience
- Google G suites / Microsoft Office adept
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups employees who come together on topics such as ethnicity gender age accessibility special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation creating the future experience for our clients and employees
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
Required Experience:
Manager
Employment Type
Full-Time
