Advisory Solution Consultant, ITOM
Advisory Solution Consultant, ITOM
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Salary Not Disclosed
1 Vacancy
Job Description
ServiceNow is seeking an ITOM Solution Architect with hands-on expertise across core IT Operations disciplines specifically in Discovery Service Mapping AIOps Observability and Cloud solutions. This role is deeply technical and customer-facing supporting strategic pre-sales engagements by positioning demonstrating and delivering value through the Now Platforms ITOM portfolio.
What You Get to Do in This Role
- Drive and support strategic sales opportunities by showcasing the power of ServiceNow ITOM with a focus on Discovery Service Mapping AIOps Observability and Cloud-native visibility.
- Build and maintain compelling solution demos and reusable showcase assets aligned to common ITOM customer challenges and goals.
- Design and lead Proof-of-Value (PoV) engagements to demonstrate how ServiceNow delivers proactive operations and service-aware intelligence.
- Collaborate closely with Product Management and Engineering to relay field feedback and influence roadmap alignment.
- Qualify technical requirements lead solution workshops and guide customers through architectural design conversations.
- Enable Solution Consultants across the field on best practices demo delivery and messaging for ITOM solutions.
- Respond to RFPs RFIs and support product evaluations with clear concise technical documentation and insight.
- Participate in industry and customer events including executive briefings user groups and webinars as an ITOM subject matter expert.
- Align with Professional Services and Sales to ensure smooth transition from pre-sales to successful implementation.
Qualifications :
In Order to Be Successful in This Role We Need Someone Who Has:
- Deep hands-on experience with Discovery (including SNMP WMI SSH and API-based collection methods).
- Practical knowledge of Service Mapping techniques CI modeling and CMDB architecture.
- Familiarity with modern AIOps capabilities including event correlation root cause analysis and predictive insights.
- Understanding of Observability principles including metrics logs and traces across hybrid and cloud-native infrastructure.
- Experience with Cloud platforms such as AWS Azure GCP and VMware and hybrid service models.
- Strong scripting and integration skills in JavaScript PowerShell Scripting Languages and REST APIs.
- Comfort navigating complex enterprise architectures and distributed application environments.
- Experience implementing or advising on ITIL-based processes and CMDB health best practices.
- 7 years of Pre-sales experience or technical consulting background with a passion for solution storytelling.
- Excellent communication skills with the ability to engage both technical and executive stakeholders.
For positions in this location we offer a base pay of $131925 - $217725 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
