Technical Support Analyst
Technical Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Acuity is seeking a Technical Support Analyst to install PC hardware and software mobile device systems and any related peripherals. In this role you will load and verify operation of software such as operating system word processors spreadsheets and other applicable software while troubleshooting and resolving hardware software and user problems.
ESSENTIAL FUNCTIONS:
- Installation of hardware and software at client work stations. Provide assistance to keep the systems running efficiently for the client.
- Support and maintain mobile device operating systems hardware and software.
- Analyze solve and correct user problems of a moderately complex to complex nature in a multi-vendor environment. Utilize various technical tools for problem isolation and detection. Simulates or recreates user problems to resolve operating difficulties.
- Resolves production problems and participates in an off-hour call list for incident resolution.
- Assist in projects relating to user requests. Report on project status.
- Help end user with efficient use of technology.
- Maintain the integrity of the system documentation.
- Manage end user hardware and software installations updates and moves.
- Setup Audio Visual equipment as required by end users.
- Provides basic end-user training on the use of hardware software and peripherals. Typically on a one-to-one basis.
- Assists in selection and evaluation of hardware and software.
- Assist in security as it pertains to end user devices.
- Stay current with evolutions in areas of job responsibility through education and self study.
- Regular and predictable attendance.
- Performs other duties as assigned.
EDUCATION:
Bachelors or Associate Degree with an emphasis in Computer Science or MIS with a high degree of achievement or significant relevant prior work experience.
EXPERIENCE:
Exposure and/or experience in computer software and hardware installation operating systems mobile devices and troubleshooting skills preferred. Network technical training or equivalent and experience in network communications desirable.
OTHER QUALIFICATIONS:
- Generally works under deadlines.
- Willingness to work irregular hours.
- Demonstrate planning skills along with problem solving and analytical techniques.
- Strong communication skills and a desire to excel.
- Ability to lift up to 60 lbs.
- Reside within a 2-hour radius of the Acuity HQ.
*Acuity does not sponsor applicants for U.S. work authorization.*
This job is classified as exempt.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability race color religion gender national origin age genetic information military or veteran status sexual orientation marital status or any other protected Federal State/Province or Local status unrelated to the performance of the work involved.
If you have a disability and require reasonable accommodations to apply or during the interview process please contact our Talent Acquisition team at . Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.
Required Experience:
IC
Employment Type
Full-Time
