Service Support Assistant
Service Support Assistant
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Job Alert
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Job Alert
You will be updated with latest job alerts via email
£ 25992 - 27269
1 Vacancy
Job Description
Internal Vacancy - Please note that in accordance with the Councils policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
*This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HRbeforeoffering a job on a secondment basis.*
Service Support Assistant
About the Role:
As a Service Support Assistant youll be at the heart of our customer experience. Youll join a team of 10 delivering efficient and effective customer services to thousands of customers who use our Highways and Road Networks daily to ensure they have safe reliable journeys.
About the Candidate:
Youll be the first point of contact for our customers handling a wide range of queries and dealing with official land searches. Whether its an email phone call or a letter youll be providing the help or information our customers need in a timely and effective way. Youll also learn how to deal with and respond appropriately to customer queries and complaints and provide accurate real-time information on issues to our residents partner organisations and colleagues.
Based at Mallory Buildings Birkenhead youll be helping us respond to approximately over a 1000 enquires per month both from Wirral residents and Councillors.
For an informal chat about this role please contact Jane Hodgkiss Service Support Manager on email
Interviews to be held on 18th August 2025.
As part of our Talent Strategy were committed to strengthening opportunities for our people to learn grow progress and thrive. For many of you this may be preparing and applying for your next role with us and were passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing
It is Council policy not to re-appoint any employee who has left under the terms of the Councils Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
How to apply
Please apply online by clicking the link below
Employment Type
Full-Time
