Customer Success Leader
Customer Success Leader
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Job Description
Company:
MMC CorporateDescription:
The Customer Success Leader will play a critical role in ensuring our stakeholders achieve their desired outcomes while using Core Tech services. This position requires a strategic thinker with a strong background in Partner Success account management and relationship building. The ideal candidate will be passionate about customer advocacy and will work closely with cross-functional teams to drive stakeholder engagement and satisfaction.
Customer Success Leader
We will count on you to:
Establish and nurture long-term relationships with key stakeholders in the BU IT organizations through regular check-ins and understanding their business goals.
Lead the onboarding process for new services including creating service proposals conducting workshops and providing ongoing support.
Act as the voice of the customer by gathering feedback and communicating insights to internal Core Tech teams to drive improvements in products and services.
Regularly assess customer health metrics identifying trends and potential issues to ensure client satisfaction and engagement.
Develop and execute tailored partner success plans aligning stakeholder goals with the companys products and services.
What you need to have:
Bachelors degree in Business Marketing or a related field; Masters degree preferred.
7 years of experience in Partner Success account management or a related field preferably within an IT Services vendor organization.
Proven track record of managing and growing customer accounts with a focus on customer satisfaction and retention.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills with the ability to build rapport and trust with stakeholders.
What makes you stand out:
Strong problem-solving skills and the ability to navigate complex customer situations.
Proficiency in tools like ServiceNow and Planview Portfolio is preferable.
Experience in cross-functional collaboration to ensure seamless customer experience.
Ability to provide regular updates and reports on Partner Success metrics to senior management.
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Employment Type
Full-Time
