Senior Solution Engineer
Senior Solution Engineer
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$ 107000 - 140000
1 Vacancy
Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip
We are seeking a Senior Solution Engineer with deep expertise in both Voice & Messaging technologies to join our dynamic Solutions Engineering team. This role is a critical partner to our sales organization helping to drive revenue by delivering technical expertise solution design and consultative support throughout the sales cycle.
As a trusted advisor youll work directly with prospective customers to understand their business needs and customize tailored solutions that demonstrate the value of our platform. Your ability to translate complex technical concepts into clear business value will be key to your success.
Youll serve as a mediator between Infobip and its customer deployers/development technical teams providing accurate technical solutions and expertise. This role takes part in activities for Infobips customers product proposals deployments connectivity and integrations implementations solution design and delivery.
Youll have the opportunity to learn about Infobips products and solutions as well as our companys business processes. Youll successfully perform project-related tasks and consult with Product Development teams other Solution Engineers our Solution Architect and Solution Managers on assigned projects.
Key Responsibilities:
Partner with Sales to support discovery qualification and solution design for voice- & messaging-related opportunities.
Lead technical presentations product demos and proof-of-concept engagements.
Translate customer requirements into scalable secure and cost-effective voice solutions.
Serve as a subject matter expert (SME) on related voice and messaging technologies.
Collaborate with Product Engineering and Operations teams to ensure proposed solutions are viable and aligned with product capabilities.
Respond to RFPs/RFIs and assist in the creation of technical documentation and solution diagrams.
Stay current on industry trends competitive landscape and emerging technologies.
Provide feedback to Product Management on customer needs and market trends.
You know you are doing a good job when you:
Have a strong knowledge of all technical aspects of Infobips products and solutions.
Understand the customers businesses knowing exactly which of our products can help them evolve their business.
Integrate Infobip products into our clients systems (custom-scripted API SFTP and other solutions over CPaaS and SaaS services).
Can identify new and innovative use cases for Infobips products and solutions.
Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.
Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
Conduct demos Proof of Concepts (POCs) and solution integration enablement sessions for customers and summarize meetings via documentation.
Maintain the highest degree of customer satisfaction during project implementation.
Collect the technical requirements and design technical solutions and service integration plans.
Deliver detailed and accurate technical documentation.
Handle technical and security questionnaires.
Ensure that all the projects are delivered on time within scope and budget.
More about you & your qualifications:
Minimum 5-7 years of strong expertise in pre-sales/solution engineering tech sales system integrations implementation or similar roles.
Experience in a technical role in the Telecommunications industry; experience in the Voice and CPaaS space highly desired.
Preferred knowledge in virtualization machine learning RCS and mobile identity solutions.
Excellent communication skills (both written and verbal) to clients partners and colleagues.
You have the ability to challenge the status quo.
You have an Engineering background and passion for IT and technology.
Proactive and creative approach to attend to clients needs (even if sometimes theyre not aware of those needs).
Able to present products and ideas with ease confidence and persistence.
Thrives in a fast-paced and dynamic environment.
Why Join Us
Youll be part of a collaborative forward-thinking team that values your innovation customer success and technical excellence. If youre passionate about voice & messaging technology and love solving complex problems for customers wed love to hear from you!
Learn as you grow Starting from an onboarding program to internal education educational resources e-learning to external training - we invest heavily in employee learning and development.
Awesome clients We serve and partner with a majority of leading mobile operators OTTs brands banks social networks aggregators and countless more.
Great environment Team spirit passion creativity persistence and collaboration are the drivers of our company.
Connect globally Work with Bippers teams and partners from all over the world. We put the global in globalization.
Opportunity Knocks. Often. Being a part of a growing company in a growing industry we challenge you to grow! Whether its horizontal vertical or angular we want to support the path that you want to carve.
Never a dull moment We work with powerful companies with great impact which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.
Additional Information:
Pay & Perks Medical Dental and Vision Insurance; Basic Life Insurance; 401(k) Plan participation with company match; Short-Term and Long-Term Disability insurance; Wellness Plan of up to $500/year pro-rated based on hire date; Accrual of up to twenty-three (23) vacation days per year; Accrual of up to nine (9) sick days per year plus carryover of up to nine (9) sick days annually; Additional leave time for marriage relocation bereavement and other major life events; Twelve (12) weeks of paid parental leave; Participation in share ownership plan; Fourteen (14) paid holidays annually; quarterly bonuses at Infobips sole discretion.
Salary Range A base salary of $107000-$140000 USD annually (the salary of the finalist selected for this role will be based on a variety of factors including but not limited to internal equity job-related knowledge years of experience education and skillset). This position is also eligible for quarterly bonuses providing the potential for higher earnings/OTE.
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Required Experience:
Senior IC
Employment Type
Full-Time
