drjobs Business Process Manager II (Procedure Factory)

Business Process Manager II (Procedure Factory)

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1 Vacancy
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Job Location drjobs

Cherry Hill, NJ - USA

Monthly Salary drjobs

$ 86840 - 139360

Vacancy

1 Vacancy

Job Description

Work Location:

Cherry Hill New Jersey United States of America

Hours:

40

Pay Details:

$86840 - $139360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

Department Overview: This is a role within the Operational Excellence Center of Excellence within TD Americas Most Convenient Bank. Operational Excellence has 3 primary mandates:

  • Process Re-Engineering responsible to design and implement optimized processes across the US market aligned with our strategic goals
  • Automation Factory responsible for automating manual processes and controls to reduce risk and enable straight through processing
  • Procedure Factory responsible for completing a one-time uplift as well as subsequent management for all Processes and Procedures across AMCB to ensure they are documented consistently end to end in accordance with our new standards aligned to our Process and Product taxonomy and inclusive of all applicable Laws Rules and Regulations Policies Standards Issues Risks Controls Procedures Process Maps Business Capabilities Assets EUCs Models and Non-Models.

Preference for candidate to be Lean Six Sigma Certified. As part of the application process an assessment will be administered to ensure you are able to demonstrate your ability to execute on the primary responsibilities of the role.

The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement increase operational efficiency provide business line project support develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Depth & Scope:

  • Facilitates the documentation of all processes and controls
  • Serves as the subject matter expert on all of the units functions and processes
  • Defines designs and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
  • Leverages and partners with IT Ops Innovation and Excellence Risk Management and other teams to drive and deliver improvements to the processes
  • Challenges existing processes and makes change recommendations as necessary
  • Identifies points of process risks or potential failure and makes recommendations to control risk follow process through to completion
  • Ensures alignment with customer expectations to deliver a WOW! experience
  • Partners with unit managers to provide support as needed
  • Manages the technology change control process as needed
  • Works on and occasionally lead special projects as needed
  • Responsible for 3 6 processes of medium to high complexity
  • Understands and contribute to the achievement of business strategy goals and objectives
  • Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
  • Gathers prioritizes and explains user requirements to support project activities process improvements systems development etc.
  • Serves as a consultant providing advice business expertise and recommendations on business and/or operational processes
  • Prioritizes and manage own workload and possibly the workload of others in order to deliver quality results and meet pre-determined timelines
  • Represents the business and provide coordination within the business with external service providers and other areas within the bank on high risk/impact major projects and/or operational processes
  • Uses project management software / tools and applicable templates to prepare documentation track monitor and report information and maintain database(s) as applicable
  • Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e. reports change requests presentations invoices correspondence/communications tables charts files etc.)
  • Identifies takes ownership and/or assists with resolution of issues as they arise or escalation of issues as appropriate
  • Participates as a member of the team in executing assigned deliverables within specified parameters
  • Keeps business leaders and other team members informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities
  • Supports the project team and the business by continuously developing knowledge in own area
  • Leads and manages a team of direct reports ensuring continuous development of the team through ongoing coaching and feedback


Education & Experience:

  • Bachelors degree
  • 7 years bank operations experience
  • Strong PC skills including but not limited to Microsoft Suite software
  • Aptitude and training in Lean Six Sigma and AOM with goal of getting some level of certification and expertise
  • Skilled in research analysis problem solving metrics and reporting
  • Ability to identify process gaps and weaknesses
  • Strong interpersonal and influence skills to enable change without direct control
  • Ability to prepare and present findings and recommendations in a methodical manner
  • Skilled in time management and driving tasks to completion
  • Strong verbal and written communication skills
  • Demonstrates leadership skills
  • Ability to consult on the largest and most complex projects

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

  • Domestic Travel Occasional
  • International Travel Never
  • Performing sedentary work Continuous
  • Performing multiple tasks Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds Occasional
  • Sitting Continuous
  • Standing Occasional
  • Walking Occasional
  • Moving safely in confined spaces Occasional
  • Lifting/Carrying (under 25 lbs.) Occasional
  • Lifting/Carrying (over 25 lbs.) Never
  • Squatting Occasional
  • Bending Occasional
  • Kneeling Never
  • Crawling Never
  • Climbing Never
  • Reaching overhead Never
  • Reaching forward Occasional
  • Pushing Never
  • Pulling Never
  • Twisting Never
  • Concentrating for long periods of time Continuous
  • Applying common sense to deal with problems involving standardized situations Continuous
  • Reading writing and comprehending instructions Continuous
  • Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package


Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.


Required Experience:

Manager

Employment Type

Full-Time

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