Director, Product – Gift & Loyalty

Director Product DataCandy (A Paystone Company)
Lead Integration. Drive Growth. Redefine Customer Loyalty.

About DataCandy
DataCandy a Paystone company is a leading customer loyalty and gift card platform powering thousands of retail restaurant and service brands across North America. Our mission is to help businesses turn casual customers into loyal championsthrough simple elegant loyalty solutions that drive repeat visits and lasting relationships.

As we expand our ecosystem and integrate new capabilities were looking for a bold and strategic Director of Product to lead us into our next chapter of growth.

The Opportunity

This is a pivotal leadership role for a product innovator ready to take on both high-impact strategy and hands-on execution. Youll lead the integration of a newly acquired competitor platform into the DataCandy ecosystem while simultaneously owning the growth roadmap for our core product suite.

Youre someone who thrives in complexity with the technical fluency to work shoulder-to-shoulder with engineering and the strategic acumen to scale a product that delivers real business value to thousands of merchants. If youre energized by turning vision into execution while leading a high-performing teamthis is your moment.

What Youll Be Doing

Own & Lead Platform Integration Strategy

• Lead the strategic integration of a competitor platformunifying user experiences feature sets and backend systems into DataCandy.
• Identify functionality gaps overlaps and optimization opportunities to deliver a seamless customer experience.
• Define and oversee the customer migration journey ensuring minimal disruption and long-term value.

Define & Execute Growth Product Strategy

• Own and evolve the product roadmap aligned to key growth levers like adoption monetization and retention.
• Leverage market trends customer insights and performance data to uncover expansion opportunities and prioritize investment.

Build Customer-Centric Solutions

• Stay close to customers and frontline teams to deeply understand needs challenges and opportunities.
• Foster a culture of outcome-driven delivery and customer empathy across your team.

Lead & Grow a High-Performing Team

• Manage and mentor a team of Product Managers; set clear objectives empower autonomy and invest in growth.
• Collaborate cross-functionally with Engineering UX Sales Support and Marketing to bring products to life and drive go-to-market success.

Drive Impact Through Metrics & Experimentation

• Define and track KPIs for adoption usage retention and customer satisfaction (NPS CSAT).
• Use experimentation (A/B tests cohorts feedback loops) to inform decisions and continuously optimize.

What You Bring

Product Strategy & Execution Expertise

• 7 years of product management experience with 2 in a senior leadership role.
• Bachelors degreein Business Computer Science Engineering or a related fieldMBA or Masters degreeis a plus but not required
• Proven success in scaling B2B SaaS platforms or marketplace products.
• Strong technical literacy; comfortable discussing APIs architecture and integration tradeoffs with engineering.
• Experience in loyalty rewards or gift card products is a plus.
  

Strategic Thinking & Influence

• Exceptional ability to connect user needs with business outcomes.
• Confident communicator with experience presenting vision roadmaps and impact to executive stakeholders.
• Track record of leading high-performing teams in cross-functional fast-paced environments.

Integration & Operational Excellence

• Hands-on experience managing platform integrations especially in the context of acquisitions or consolidations.
• Strong project leadership risk management and communication skills to lead migrations end-to-end.
  

Why Join Us

• Make a Lasting Impact: Help define the future of loyalty tech for thousands of businesses across North America.
• Lead a Bold Transformation: Own both product vision and integration strategy during a high-impact growth phase.
• People-First Culture: Join a values-driven company focused on innovation collaboration and outcomesnot bureaucracy.
• Room to Grow: Were scaling fastand we want you to grow with us.
  

Ready to Build Whats Next
If youre passionate about loyalty growth and product leadershipand you thrive at the intersection of strategy and executionwed love to hear from you.

Apply now and help us shape the next generation of customer-driven growth with DataCandy.

Recruitment Process

• Initial Screening Interview Conducted by a member of our People Experience team to learn more about your background and career goals.
• 1st Manager Interview A deep dive into your technical skills sales operations experience and cultural alignment.
• 2nd Manager Interview A deep dive into your technical skills sales operations experience and cultural alignment.
• Presentation Youll be invited to prepare and deliver a presentation related to the role.
• Peer Interview Meet with members of the team to assess collaboration and communication style.

Perks & Benefits

Compensation tied to market data

We reward for contribution

Flexible Time-off

Were committed to career development

Work from home

Our Mission

By joining Paystone you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and in turn motivating their happy customers to share their experiences with others our platform creates the momentum for our clients to gain more happy customers. In other words we win when our customers do.

Curious

Good! We want all the curiosity we can muster. Innovation stems from observation and

questioning so be eager be innovative and be ready to raise the bar.

Come check us out!!

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The companys seamlessly integrated suite of automated payment processing customer loyalty gift card solutions and now reputation marketing is used by brands such as Irving Oil The Source Global Pet Foods Kernels Popcorn and many of the MTY Food Groups restaurant brands. Paystones solutions are used at over 30000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**