Insurance Advisor - Halifax
Insurance Advisor - Halifax
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Job Description
Work Location:
Halifax Nova Scotia CanadaHours:
35Line of Business:
Personal & Commercial BankingPay Details:
47200 - 70800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Hybrid Contact Centre position
Full-time - 35 hours/week - must be available evenings
Monday & Saturday are mandatory working days
Full-time paid training approximately 10 weeks
License not required but an asset
Must be fluent in English and/or Bilingual with English/French would be an asset
Department Overview
We care for Canadian families making it easy to get the best advice protection and support in their moments of need always. As the voice of TD youll be passionate about understanding our customers. Youll consistently deliver legendary customer service by providing each caller with the right solutions for their unique insurance needs.
Job Details
What Youll Do
As the voice of TD youll be passionate about understanding our customers while having value based advice conversations. Whether youre assisting in-bound callers with the exciting purchase of their first home or vehicle to complex inquiries on existing insurance policies youll help us offer trusted support to our clients whenever they need it. Youll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique insurance needs.
As a valued member of our Contact Centre Team you will:
Make peoples day: strive to deliver an outstanding customer service experience by deepening relations through value based advice conversations friendly support through your knowledge of TD products services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives including customer experience survey results advice and quality goals compliance regulations and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where Youll Work
After completing in-person training and onboarding sessions the role operates in a hybrid workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD premise at least 2 days a week and you have flexibility to work from your secure private home office on other days that meets minimum system requirements (ex: high speed internet etc.). Please be advised that hybrid model details may change based on business needs/requirements. The hiring manager will provide more information about how this works for their team.
Job Requirements
What You Need to Succeed
Were proud to work with a group of diverse colleagues. If you have relevant experience that isnt mentioned below tell us about it in your resume or cover letter.
Post secondary education and/or relevant experience
Must be available to work Monday Friday between 8am 11pm and Saturdays between 9am 8pm
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with value based advice conversations. (Preference given to those with experience in financial or service industries.)
Ability to multitask and navigate through computer systems applications and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g. smartphones tablets laptops headsets etc.).
Flexibility resiliency and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Ability to communicate effectively with customers and colleagues both verbally and in writing.
General Insurance (Ex: Other Than Life for Ontario) and/or license in your home province is an asset.
#LI-NACO
#IN-NACO
Who We Are:
As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.
TD Insurance offers a wide range of products including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Unclear Seniority
Employment Type
Full-Time
