Online Chat Specialist
Online Chat Specialist
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1 Vacancy
Job Description
Online Chat Specialist
Company: Madrid Insurance Services Inc.
Location: Remote
Job Category: Customer Service
About Madrid Insurance Services Inc.
Madrid Insurance Services Inc. is a privately owned independent insurance agency. They specialize in providing a wide range of personal and commercial insurance products focusing particularly on auto home and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates collaborating with over 40 insurance carriers offer clients the best possible coverage options. Customer reviews highlight the agencys responsiveness and dedication to finding optimal insurance solutions.
Key Responsibilities
- Engage with customers via online chat providing prompt and knowledgeable assistance regarding insurance products and services.
- Assist customers in navigating the agency s website and resources to facilitate a seamless experience.
- Resolve inquiries and issues by effectively communicating information while maintaining a high level of customer satisfaction.
- Document all customer interactions and feedback accurately in the customer relationship management (CRM) system.
- Work collaboratively with the sales and support teams to ensure cohesive service delivery.
- Stay updated on the latest insurance products company policies and industry trends to provide informed advice.
- Adhere to all compliance and quality standards set by the agency.
Essential Qualifications
- High School Diploma or equivalent.
- Excellent communication skills both written and verbal.
- Strong interpersonal and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using chat software and basic computer applications.
Desired Experience
- Previous experience in a customer service role preferably in the insurance or financial services sector.
- Familiarity with online chat and CRM systems is a plus.
Salary & Benefits
- Hourly wage ranges depending on experience and qualifications.
- Opportunity for professional growth within a well-established company.
- Access to training and development resources to enhance service outcomes.
- Supportive work environment emphasizing teamwork and collaboration.
Employment Type
Full Time
