ED Admitting Officer, Evenings
ED Admitting Officer, Evenings
Posted on :
12-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Site: The Brigham and Womens Hospital Inc.Onsite75 Francis Street40RegularEvening (United States of America)The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction of the Manager and Supervisor for Patient Access Services the ED Admitting Officer is responsible for greeting patients and initiating online visits and the efficient and timely admission/registration of all patients utilizing tact diplomacy and always in a courteous manner. Checks eligibility with insurance companies managed care plans and other agencies to verify coverage and benefits. Initiates notifications mandated by third-party payors obtains appropriate approvals and collects co-pay if applicable. Identifies patients with unresolved financial issues and refers them to Patient Accounts. Ensures data integrity expedites the billing and reimbursement process and minimizes financial risk to the institution.Qualifications
- Associates or Bachelors degree or equivalent preferred; high school diploma required with a minimum of 3-6 months of experience in an office or health care setting.
- 2-3 years of previous healthcare experience preferred.
- Interpersonal relationship skills are necessary to communicate effectively with patients/family physicians and their support staff medical staff nursing staff other hospital personnel and many external organizations and agencies.
- Excellent customer service skills.
- The technical knowledge of specific legal and regulatory requirements and an understanding of complex third-party and medical assistance policies and procedures.
- Knowledge of the hospital information system the ability to type 50 WPM and learn new computer to function independently and prioritize work within established policies.
- Requires good judgment tact sensitivity and the ability to function in a stressful environment.
- Ability to maintain confidentiality regarding the patients their medical histories demographic and fiscal information etc.
Responsibilities:
- Conducts a detailed admission/registration interview with patient/family in a timely efficient and courteous manner. Actively uses voice tone to convey professionalism empathy and to build customer confidence and trust.
- Responds immediately when the patient arrives at the front desk greeting patients listening to them carefully and maintaining a professional appearance and attitude at all times. Collects information necessary to start the process and keeps patients and families informed of possible delays.
- Updates obtains and/or verifies all pertinent data necessary to complete required registration admission demographic and financial information ensuring both timely access and accurate billing.
- Ensures that all patients receive and complete the medicine reconciliation form.
- Checks eligibility with insurance companies managed care plans and other agencies to verify coverage and benefits. Determines if any visit requirements exist.
- Initiates notifications mandated by third-party payors obtains appropriate approvals collects co-pay for Emergency Department visits and processes cash-out in accordance with Department and Hospital policy.
- Identifies patients who are uninsured or underinsured and may be eligible for financial assistance and refers them to Inpatient Accounts in order to apply for available programs including screening for Medicaid eligibility other government programs and uncompensated services.
- Refers patients with complex or unresolved financial issues to Patient Accounts.
- Obtains and witnesses necessary forms: Consent for Treatment and Admission HIPAA Medicare Rights ATO etc.
- Ensures that EMAR bracelets are placed on all patients admitted from the Emergency Department to inpatient units.
- Ensures that mandates are met for Advanced Care Directives entering information online and adhering to compliance policies regarding documentation.
- Provides patients with pertinent information regarding hospital policies.
- Arrange for medical records and routes to the appropriate Nursing Unit.
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. Ensures that all patient information is kept private confidential and secure. Properly secures and stores all lists reports files and documents. Ensures that interviews and examinations are conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Adheres to Customer Service Standards by demonstrating professionalism alertness helpfulness and receptiveness to all patients visitors and other staff members.
- Establishes and maintains effective working relationships with all levels of hospital professionals administrative and support staff as well as patients their families and representatives of other organizations where considerable tact and persuasiveness must be employed to maintain patient confidentiality and overall harmony.
- Performs special projects as assigned.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
