Director, Employee Relations

Available Locations: Austin TX

About the role

The Employee Relations Leader reporting to the Global Head of GTM Business Partners will provide expert advice and coaching on all aspects of the employment relationship. This role involves preventing advising on and resolving complex workplace situations while upholding Cloudflares culture policies and legal standards. The work requires high judgment and a unique skill set to address a wide range of highly sensitive issues.

Responsibilities

Strategic Leadership:

Act as a strategic partner to the leadership team and define build and execute the employee relations the Employee Relations function serving as a strategic advisor to senior HR leaders business leaders and Legal on ER matters policy interpretation and risk develop and implement enterprise-wide ER frameworks policies and processes aligned with the companys culture and values ensuring consistency and with the Legal and broader HR leadership team to create consistency and alignment between employee relations programs and talent management initiatives.

HR Investigations & Performance Management:

Manage and oversee the processes for internal allegations claims and complex high-risk and sensitive workplace issues including workplace investigations performance management and involuntary with Legal Compliance and other areas to lead investigations and oversee adherence to firm investigations and disciplinary actions in centralized internal systems maintaining confidentiality and leadership and mentorship to ER team members and HR partners in managing complex individual employees regarding work concerns health and personal issues that may impact work.

Data Analytics & Continuous Improvement:

Leverage data and analytics to measure the effectiveness of HR processes and identify trend data and feedback to Legal HR teams and business leaders to proactively reduce risk in the continuous improvement initiatives within ER and the broader HR operating model to support organizational design and process inefficiencies and recommend or implement appropriate solutions.

Policy Compliance & Training:

Develop reinforce and audit global HR policies employment agreements and employee handbooks to ensure compliance with local laws and regulations with the Legal team to ensure compliance with employment laws and and oversee the design and delivery of employee relations training and enablement programs for HR and people leaders to build capability across the with HR team members to address disability leave management reintegration and accommodation requests.

Experience & Skills Required

• 12 years of progressive HR/employee relations/compliance experience with an emphasis on investigations including a minimum of 5 years leading an ER team.
• Minimum of 8-10 years of experience in Employee Relations or HR Business Partnering with a track record of leading high-impact ER initiatives. Law degree strongly preferred.
• Prior success developing and deploying employee relations initiatives for global organizations that are growing and transforming at a rapid pace.
• Experience leading ER within the technology industry is required.
• Experience working with teams across diverse locations and geographies.
• Experience in both established organizations and smaller growth-oriented companies is ideal.

Knowledge & Skills:

• Extensive knowledge of employee relations labor relations and HR practices with the ability to navigate complexity and ambiguity.
• Deep understanding of global employment and labor laws/regulations.
• Strong analytical and problem-solving skills with the ability to apply sound judgment.
• Demonstrated ability to analyze data and trends to develop actionable insights.
• Exceptional verbal and written communication skills with a proven ability to influence and advise senior leaders.
• Proven ability to develop and maintain trusted relationships with HR Partners business leaders and employees.
• Ability to work in a fast-paced environment managing multiple complex priorities and meeting deadlines.
• A collaborative inclusive leadership style that supports the companys values and culture.
• Uncompromising integrity with the ability to act with respect and lead with dignity.

Critical Leadership Capabilities

• Customer-First Mindset: Fosters a proactive customer-centric culture. Instills a builders mentality in the team to develop solutions that improve the customer experience.
• Driving Results: Takes autonomous action and instills urgency to deliver on goals. Innovates with an entrepreneurial spirit guided by strong business acumen.
• Collaborating and Influencing: Builds effective cross-functional partnerships. Proactively engages stakeholders to gain broad support by listening and presenting sound arguments.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.