Principal Product Manager - Experience Agents
Principal Product Manager - Experience Agents
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Principal Product Manager - Experience Agents
Role Summary
Were excited to announce that we are hiring a product leader to spearhead the development of Qualtrics Experience Agentsinnovative AI-powered agents designed to help organizations gain deeper insights and enhance customer and employee experiences in real-time. This position represents a unique 0 to 1 opportunity within a scaled enterprise allowing the successful candidate to leverage their creativity and vision in a startup-like environment while benefiting from the resources and support of a recognized market leader. The product leader will be responsible for defining the strategy roadmap and positioning of Experience Agents ensuring they deliver exceptional value to our clients. This role is perfect for someone who thrives on building transformative solutions and is eager to make an impact in an organization that values innovation. Join us in reshaping the future of experience management and driving meaningful change across industries!
How Youll Find Success
- Define and deliver the first generation of Experience Agentsthat take action on experience data closing feedback loops resolving friction and driving personalized engagement across channels.
- Own core agent capabilitiesacross sensing reasoning and acting from natural language understanding to decision orchestration and multi-channel response.
- Collaborate deeply with XM product teamsto embed agents into customer and employee workflows ensuring they enhance rather than disrupt the experience.
- Partner with AI/ML design and engineeringto create intelligent agents that are trustworthy context-aware and outcome-driven.
- Drive adoption across industriesby developing templates and strategies that scale agent capabilities across key verticals like healthcare retail and B2B services.
How Youll Grow
- Develop Expertise in AI Solutions: Gain in-depth knowledge of AI-powered agents and their application in enhancing customer and employee experiences.
- Leadership Experience: Take a leading role in shaping product strategy and execution allowing you to influence organizational direction and innovation.
- Cross-Functional Collaboration: Collaborate with diverse teams across product management design engineering and AI/ML enhancing your teamwork and project management skills.
- Industry Impact: Play a pivotal role in transforming experience management across various sectors allowing you to build a reputation as a thought leader in the field.
Things Youll Do
- Lead the development of omnichannel customer interaction analytics with a focus on AI-driven insights.
- Develop innovative tools with AI capabilities to enhance the platforms automation features.
- Collaborate with engineering design and product teams to deliver cohesive and user-centric solutions.
- Lead groundbreaking initiatives that challenge the status quo of customer engagement positioning you at the forefront of industry advancements.
- Prioritize customer signals and industry trends to improve product offerings.
What Were Looking For On Your Resume
- Bachelors degree in Business Marketing Engineering Computer Science or related field.
- 7 years of experience in a product-related role preferably in tech/software.
- 8-12 years of product management experience.
- Experience building and scaling customer-facing analytics or AI-driven insights products.
- Ability to analyze and interpret data.
- Self-motivated well-organized and detail-oriented with excellent verbal and written communication skills.
What You Should Know About This Team
- The team works closely with brands and Fortune 100 companies to enhance the experiences they provide their customers and employees.
- This team will focus on ingesting transforming and storing data to make it usable for analyzing and surfacing insights from experience data to drive action.
- We believe in continuous learning problem-solving together and fostering a culture where every team member is empowered to make a significant impact on our products and our customers.
Our Teams Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1800 experience bonus to provide an experience they might not otherwise haveattend a sporting event or concert travel somewhere new or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions this pay range is for base per year; however base pay offered may vary depending on location job-related knowledge education skills and experience.A sign-on bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Required Experience:
Staff IC
Employment Type
Full Time
