Guest Experience Liaison (Bell Person)

WHO YOU ARE

You love being the person others can rely on. You are the first and lasting impression for our decisive and discerning world travelers. You are the first one to greet them as they arrive and enter our intimate lobby/living room. Guests feel like you are always one step ahead because what they need is done before they even can ask going the extra mile comes naturally. You like to stay busy and when guest traffic slows you always find other work to be done. Professional pleasant and approachable you take pride in a well-groomed appearance while working in an experiential luxury environment. You have worked in a luxury hotel as a concierge bellperson or doorperson previously.

WHAT YOU DO

As the Guest Experience Liaison you welcome every guest to the hotel with a smile and as an ambassador of the hotel you make sure they are taken care of with a sense of urgency. Arranging transportation delivering on requests making reservations and maintaining an inviting presence are what you do best. Upon arrival you provide a detailed orientation of the hotel including hotel artwork outlets amenities and guest room. You are the personal liaison between the guest and the hotel to ensure that all guests expectations are met and exceeded such as restaurant reservations laundry shoeshine etc. You assist the concierge in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions. Holding conversations and building lasting connections are all part of your day to day.

WHERE YOU WORK

The Joseph Nashville a Luxury Collection Hotel re-imagines the hotel experience. The hotels modern expression is informed by the citys diverse maker-culture and is as focused on integrating the work of Nashvilles artisans chefs and craftsmen as it is that of its musicians. The Josephs art program - incorporating both the local works of Tennessee artists and works from one of the worlds most renowned art collections - deepens the hotels offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites as well as 22000 square feet of event and meeting space The Joseph will exceed the expectations of varied guests. In addition to impeccable service The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop The Joseph is full of opportunities to encounter the unexpected.

WHY YOURE HERE

Why do you do what you do Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service and that is exactly what we do.

Availability Requirements

Full-time Days Evenings Open Availability

Benefits

• Medical/Dental/Vision
• Company paid Life insurance
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free parking

Highgate Hotels L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race such as hair texture and protective hairstyles) religion (including religious dress and religious grooming) color age (40 and over) genetic information disability (mental and physical) medical condition (as defined under state law) national origin (including language use restrictions and possession of a drivers license issued under section 12801.9 of the California Vehicle Code) ancestry sex (including gender gender identity gender expression) sexual orientation marital status familial status parental status domestic partner status citizenship status pregnancy (including perceived pregnancy childbirth lactation or pregnancy-related conditions) military caregiver status military status veteran status or any other status protected by federal state or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment:EEO is the Law Notice of Applicant Rights Under the Law.