HR Support Center Representative I
HR Support Center Representative I
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Salary Not Disclosed
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for being the primary point of contact for employees and managers providing timely and accurate information and assistance regarding HR-related inquiries and processes through handling a high volume of calls emails and other forms of communication in a professional and customer-focused manner.
Essential Functions
-Handle incoming calls emails and other forms of communication from employees and managers regarding HR-related inquiries such as benefits policies procedures and general HR information.
-Update and maintain employee records in the HRIS (Human Resources Information System) accurately and confidentially.
-Provide guidance and assistance to employees and managers on HR processes and procedures including onboarding employee relations performance management benefits enrollment leave administration and other HR programs.
-Investigate and troubleshoot HR-related issues raised by employees or managers such as payroll discrepancies benefits inquiries and system access problems.
-Maintain accurate and organized documentation of employee inquiries issues and resolutions.
-Disseminate HR policies procedures and updates to employees and managers.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
yes
Licenses and Credentials
Experience
Customer Service/Call Center Experience 1-2 years required and Human Resources Experience 0-1 year preferred
Knowledge Skills and Abilities
- Knowledge of HR policies procedures and best practices is beneficial.
- Strong communication skills both written and verbal with the ability to articulate information clearly and concisely.
- Excellent customer service and interpersonal skills with a strong focus on providing exceptional support to employees and managers.
- Proficient computer skills including experience with HRIS or similar systems Microsoft Office and call center software.
- Demonstrated problem-solving skills and the ability to think quickly and effectively in a fast-paced environment.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
