Repair Receiving Assistant
Repair Receiving Assistant
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$ 21 - 24
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Were Hiring for a Repair Receiving Assistant!
If you are excited and passionate about helping #LetsSolveWater consider joining our team today! Xylem Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem you will have the opportunity to solve water by participating in our paid Volunteer Program Xylem Watermark!
THE ROLE:
The Repair Receiving Assistant plays a key role in supporting the daily operations of the Repair Center by managing repair orders from receiving through processing using the Oracle Depot Repair system. This position works closely with repair technicians to ensure timely evaluation repair and calibration of analytic customer products while also providing warranty and turnaround status updates. This is a support-focused role within the department responsible for managing incoming customer products logging equipment upon arrival and coordinating the return shipment after service. The role maintains regular communication with customers oversees warehouse inventory for fast-moving parts and handles the ordering of standard and special parts to ensure timely repairs and efficient delivery service.
CORE RESPONSIBILITIES:
Assist in receiving picking and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair; time used 30%
Additional time will be spent doing other clerical functions within the repair center; time used 30%.
Working with the repair technicians to provide repair support to customer products; time used 40%
All the above while striving to add customer value by meeting established customer service levels.
Assist in processing repair orders from receiving to picking
Provide warranty and turnaround status updates on customers orders.
Evaluate repair and calibrate various Analytic customer products
Follow-up with customer on evaluation information and to obtain authorization for repair
Enter Service and warranty data into Oracle system.
Complete material transactions and ordering parts as required per technicians need
Run discrepancy report weekly and clean up as needed
Create and update SFDC Cases as needed for quality assurance
Provide technical/service support to our Global ASC (Authorized Service Center) Network.
Flex time may be limited based on requirements of the team to provide customer support between 8:00 am 5:00 pm Monday through Friday
QUALIFICATIONS:
Customer Service experience Experience with email and on the phone
Professional develop relationships with customers
Experience ERP or CRM system
Previous material management experience preferred
Previous customer service or repair service experience preferred
Must have working knowledge of PCs and PC software
Must be able to lift 30 pounds
Key Skills and Attributes:
Must be customer service oriented
Strong attention to detail
Excellent organizational skills
General office/bench environment
WHAT WE CAN OFFER YOU:
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
The estimated salary range for this position is $21 to $24/ pay is dependent on multiple factors such as skills and experience. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Employment Type
Full-Time
