Regional Service Manager West
Regional Service Manager West
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
In this exciting role as the Regional Field Service Manager you will have the responsibility to drive and lead a team of Field Service Engineers (FSEs) to ensure our customers needs and expectations are always front and center. This is a fast-paced job where the ability to manager your time team members time and juggling multiple competing requests is just part of the day to day. You will be part of a best in class service organization where we are constantly looking for ways to improve and evolve the way we do service.Responsibilities may include the following and other duties may be assigned.
Managing a region of field service engineers in the United States focused on the service and support of the Affera mapping system.
Manage escalations from internal and external customers for your region using effective proactive communication that delivers results in a timely manner.
Build strong relationships with internal partners and critical customers as appropriate in order drive swift resolution and maintain a high level of customer satisfaction.
Responsible for identifying driving managing and implementing projects and process improvements for betterment of the service organization and our customers.
Responsible for leading managing and expanding our FSE expert programs to allow more experienced FSEs to focus a portion of their time to process improvement and interactions with R&D and factory support.
Become part of a team with four other regions and regional managers that puts a sense of urgency and desire to support customers first even if they are out of your region.
Support your team to meet and exceed quarterly management by objective goals / bonuses.
Grow and develop you team from both a technical and career development aspect.
Manager and plan for your region including hiring budget expenses and growth.
Strong understanding of FDA requirements and what that means as it relates to servicing and supporting medical devices.
Provides on-site technical support during the installation implementation and maintenance of company products.
Ensures adequate records and systems are maintained.
Schedules personnel responding to critical situations to ensure that clients needs have been met and that the product/ solution is fully functioning according to specification.
Maintains communication with engineering and specialists in resolving technical problems and/or bringing problems to the engineering support.
May provide follow-up support to company sales staff and customer personnel by disseminating technical information.
Carries sales or service revenue responsibilities including generating service fees from clients with or without maintenance contract.
Must Have: Minimum Requirements
To be considered for this role please ensure the minimum requirements are evident on your resume.
Bachelors Degree and 5 years technician field service or customer support experience.
OR
Advanced Degree and 3 years technician field service or customer support experience
Nice to Have
Physically located within region
Management experience
Understanding of Affera mapping system or at least an understanding of mapping system
Project Management experience
experience
Proficient in Excel PowerPoint Word and Outlook
Service experience with understanding of what service is and what it requires
About Medtronic
Together we can change healthcare worldwide. At Medtronic we push the limits of what technology therapies and services can do to help alleviate pain restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
Physical Job Requirements
The below statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have a valid drivers license and active vehicle insurance policy. In addition your driving record will be reviewed and will be considered as part of your application.
The physical demands of this position require the employee to lift weight of 50lbs as needed. In addition this position may be required to work on large medical equipment which may require the employee to kneel lay and/or contort their body to gain access to different components of the system. Fine motor skills and finger/hand dexterity is also critical to this role to ensure components can be assembled into the system properly. This position is in the field that will require commutes into hospital environments.
Must be able to travel approximately 50% of the time within the assigned region and may require overnight travel.
EEO
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: http:// Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
In addition to Base Salary this position is eligible for a Sales Incentive Plan (SIP) which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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