Client Success Specialist
Client Success Specialist
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$ 24 - 35
1 Vacancy
Job Description
Hill Learning Center offers student and educator programs grounded in equitable research-based differentiated instruction for students with learning and attention challenges.
Founded in 1977 Hill Learning Centers mission is to transform students with learning differences into confident independent learners. Named in honor of our founder George Watts Hill Hill Learning Center began as a program of Durham Academy becoming an independent nonprofit in 1998.
Hills vision is that all students with learning differences and attention challenges receive the instruction and support they need regardless of where they attend school or whether they have a formal diagnosis.
Who You Are:
. Own the entire relationship with assigned clients including onboarding implementation training adoption retention and satisfaction
. Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
. Develop and maintain customer-success strategies and best practices as well as customer-support content with help from the creative team
. Communicate effectively with both internal and external senior managers to better understand customer needs maximize retention and growth and share learnings
. Maintain existing customer-success metrics and data as directed
. Serve as day-to-day contact for assigned accounts building trust and rapport while identifying areas of opportunity highlighting best practices and documenting both
. Review the customer journey determine how its supported and use a consultative approach to help clients overcome issues and achieve their goals
. Facilitate interaction and workflow among project team members including third-party service providers to ensure timely deliverables
. Collaborate problem-solve and/or strategize with team members on upcoming client meetings
. Work with sales and marketing teams to boost customer referrals and develop case studies
What Youll Do:
. Strong skills in verbal and written communications strategic planning and project management
. Analytical and process-oriented mindset
. Ability to work effectively across multiple departments in a deadline-driven environment
. Active team player self-starter and multitasker who can quickly adjust priorities
. Working experience with Microsoft Office Suite (primarily Outlook and Excel)
Benefits:
. 401(k)
. Dental insurance
. Health insurance
. Paid time off
. Vision insurance
Compensation Package:
. Bonus opportunities
Required Experience:
Unclear Seniority
Employment Type
Full-Time
