Renewal Operations Manager (Remote)
Renewal Operations Manager (Remote)
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Job Description
Why Ryan
Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
Core Responsibilities:
Ensure all renewal opportunities are properly created assigned and tracked in our CRM system
Compile and analyze customer usage data against contracted usage to support informed renewal conversations
Establish and maintain an organized auto-renewal strategy and implementation process
Identify contracts requiring updates to new terms and initiate early conversations for smooth transitions
Own and lead the renewal pipeline review meetings with key stakeholders
Create and maintain comprehensive renewal risk assessments using health scores and usage data
Track delayed renewals and proactively engage with opportunity owners to drive closure
Verify invoice accuracy and ensure timely close/won status updates for all renewal opportunities
Report on early/on-time/late renewals and quantify the associated revenue impact
Develop standardized renewal workflows for different customer segments and renewal types
Build and maintain renewal dashboards for leadership visibility and decision-making
Collaborate cross-functionally with Sales Customer Success Finance and Legal teams to streamline the renewal process
Identify and implement automation opportunities to increase renewal efficiency internally and for the customers
Conduct analyses of renewal trends to identify improvement opportunities
You Have:
3 years of experience in SaaS operations revenue operations or customer success operations
Strong understanding of subscription business models and renewal processes
Excellent analytical skills with the ability to translate data into actionable insights
Experience with CRM systems and demonstrated ability to maintain data integrity
Strong project management capabilities with attention to detail
Exceptional communication skills and the ability to work effectively across teams
Proactive problem-solving approach with a focus on process improvement
Experience in customer-facing roles is a plus
Bachelors degree or equivalent practical experience
Technical Skills:
To perform this job successfully an individual should be proficient in using the following applications or systems:
Salesforce or similar CRM platform for tracking renewals and generating reports
Excel or other data analysis tools for usage analysis and forecasting
BI tools such as Power BI or Looker for building dashboards
Project management tools for tracking renewal workflows
Knowledge of billing systems and integration with CRM a plus
Work Environment:
Standard indoor working environment
Occasional long periods of sitting while working at computer
Position requires regular interaction with employees at all levels via e-mail phone and video conference
Position requires collaboration with various departments including Sales CS Finance and Legal
Independent travel requirement: Up to 5%
Required Experience:
Manager
Employment Type
Full-Time
